Duck Creek Claims vs Guidewire ClaimCenter
Duck Creek Claims
duckcreek.com
Guidewire ClaimCenter
guidewire.comSide by side
| Figure | Duck Creek Claims | Guidewire ClaimCenter |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · Claims Processing Software | 7.6 (#2) | 7.4 (#3) |
| Spec score · Case Management Software | 7.7 (#71) | 7.3 (#117) |
| Audience | Duck Creek describes its claims product as built for P&C insurers and identifies claims and operations leaders among the roles it serves. | Guidewire describes ClaimCenter as claims management software for P&C insurers and says 270+ customers in more than 30 countries use it. |
| Automation | Configurable business rules, straight-through processing, and automated decisioning can automatically triage, adjudicate, and pay low-complexity claims. | Guidewire says ClaimCenter automates tasks and workflows to streamline claims management and speed resolution. |
| Deployment | cloud | Guidewire Cloud is a cloud delivery model for core systems, described as scalable, secure, and rapidly updateable. |
| Headquarters | Boston, Massachusetts, United States | San Mateo, California, USA |
| Case intake forms | Yes | Yes |
| Integrations | The claims product sheet describes open REST APIs, prebuilt vendor integrations, and valuation services for straight-through processing. | Guidewire Cloud APIs connect applications with InsuranceSuite, and its REST API Client can make outbound HTTP calls to internal or third-party REST services. |
| Purpose | Duck Creek Claims is P&C insurance claims management software designed to accelerate resolution, improve accuracy, and strengthen operational control. | ClaimCenter is claims management software for P&C insurers that supports the claims lifecycle from intake through closure. |
| Security | Duck Creek OnDemand has an ISO 27001-certified information security management system and undergoes annual independent SOC 1 Type II and SOC 2 Type II examinations. | Guidewire says Guidewire Cloud is designed with security and data privacy protections and supports customers’ compliance and regulatory requirements. |
| Support | The Duck Creek Support Portal offers case logging, service requests, product documentation, a user community, and Duck Creek University courses; individual logins are required for systems. | Guidewire describes dedicated support, education programs, and specialized training for business users and technical specialists. |
| Workflow automation | Yes | Yes |
Plans
In their own words
Duck Creek Claims
Duck Creek Claims has no write-up on Specifiction yet; its figures are above.
Guidewire ClaimCenter
Guidewire ClaimCenter has no write-up on Specifiction yet; its figures are above.