Dust vs Kore.ai

Dust connects company knowledge, tools, and teams so organizations can build, share, and run AI agents across workflows. People and agents coordinate through shared knowledge, tools, conversations, notifications, and human review. Dust lists 70+ connectors, including Slack, Notion, Google Drive, GitHub, Salesforce, and Zendesk, and supports building agents with more than 20 frontier and open-source models from providers such as OpenAI, Anthropic, Google, and Mistral. Agents can run multi-agent workflows on schedules and triggers, with reusable skills, tools, and memory. Its Chrome extension provides access to company knowledge and AI assistance from the current tab. Dust says it is SOC 2 Type II certified and GDPR compliant, and enables HIPAA compliance. Its Free plan includes 500 credits for lifetime use. Pro costs €24 a month billed yearly, and Max costs €120 a month billed yearly. Enterprise is listed without a price and includes unlimited connectors and MCP servers, workspace-pooled credits, SCIM, audit logs, single-tenant deployment, and priority support with an SLA.

Kore.ai builds and governs AI agents and workflows for enterprise use. Agent Studio supports visual and code-based authoring of agents, workflows, and tools in one workspace. Its Arch feature can turn a plain-language intent into a proposed system with agents, workflows, tools, policies, and handoffs. Agent Blueprint Language provides structured definitions for agent behavior, tools, guardrails, orchestration, and handoffs, with policies enforced outside the language model. The platform automates multi-step work across agents, people, tools, and systems, with configurable autonomy and oversight. Agents can be deployed across voice, web, Slack, Teams, mobile, and other channels. Tracing covers agent runs across reasoning, tools, guardrails, handoffs, and outcomes; evaluation supports testing quality, safety, and accuracy before and after deployment. The marketplace lists more than 300 integrations, including Microsoft A365, Salesforce, HubSpot, Jira, and GitHub. Deployment options include public-cloud multi-tenant SaaS, on-premises, and private-cloud dedicated VPC. The platform is presented for Global 2000 enterprises and sectors including banking, healthcare, insurance, retail, and global service operations.