DWService vs ScreenMeet Remote Support
DWService
dwservice.net
ScreenMeet Remote Support
screenmeet.comSide by side
| Figure | DWService | ScreenMeet Remote Support |
|---|---|---|
| Price from | $3.33/mo | $49/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 10 | 4 |
| Spec score · Remote support tools | 9.5 (#1) | 8.8 (#9) |
| Spec score · Remote Support Software | 9.3 (#2) | 8.7 (#10) |
| Spec score · Remote desktop software | 9.1 (#11) | 9.1 (#10) |
| Free plan | Yes | No |
| Headquarters | DWService states that its headquarters are in Italy; its legal address is Via Fedro 16, 80122 Napoli. | United States |
| Rating on Google Play | 4.3 out of 5 from 385 reviews | 4.0 out of 5 from 121 reviews |
| Support | The company says its activities include supporting and assisting customers and users. | ScreenMeet advertises 24x7 global support, implementation guidance and ongoing platform optimization. |
| Supported platforms | Windows,Linux,macOS,Android,web browser | desktop,mobile,browser |
| What it does | DWService provides browser-based remote access after installing its DWAgent on the computer being managed. | ScreenMeet provides browser-based remote control, screen sharing and troubleshooting embedded in enterprise ITSM and CRM platforms. |
Plans
DWService
- FreeFree
- Entry$4 a month
- Lite$6 a month
- Basic$12 a month
- Advanced$30 a month
- Professional$60 a month
- Premium$120 a month
- Entry$40 a year
- Lite$60 a year
- Basic$120 a year
ScreenMeet Remote Support
- Contact Center Access$49 a month
- Contact Center Access/Remote$79 a month
- IT Help Desk/Virtual Tech Bar$99 a month
- Remote SupportPriced on request
In their own words
ScreenMeet Remote Support
ScreenMeet Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. Its tools include remote access and control, screen sharing, file transfer, diagnostics, and unattended support, along with multi-monitor support, session transfer, annotation, and session recording. AI session summaries generate case notes, while Agent Assist offers real-time troubleshooting recommendations. The product runs inside ServiceNow, Salesforce, and Tanium workflows; sessions can launch from those interfaces and activity can be documented in incidents or tickets. Security controls include consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. ScreenMeet says it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance. Its security document describes TLS and DTLS 1.2+ encryption in transit and AES-256 for sensitive data at rest. It supports desktop, mobile, and browser access, as well as API. The stated requirements include Windows 11, Windows Server 2022 and 2025, macOS 15 and 26, Ubuntu 18.04.3+, Red Hat 7.6+, iOS 12.3.x+, and Android 13+. Pricing is on request; a 14-day trial is listed.