EAB Navigate360 vs Early Alert

EAB Navigate360 is a cloud-based higher education CRM for recruiting, retaining and engaging students and alumni across their time with an institution. Staff tools include student profiles, coordinated care, cases and referrals, alerts, messaging, two-way SMS, campaigns, appointments, events and faculty progress reports. Students can use an engagement hub on iPhone, Android or desktop for conversations, surveys, advising, career tools and self-reported concerns. Embedded AI can help staff with outreach, reports, meeting summaries and follow-up; student-facing AI answers questions and routes students to support around the clock. Reporting includes dashboards, query and visualization tools, scheduled reports, intervention and population analytics, predictive models and data exports. Connections include systems with standard connection points such as SIS, LMS, email, calendars and the Common App. Institutions can export data through APIs or regular bulk exports. EAB says the service is hosted on AWS and follows FERPA and GDPR practices and requirements. Partners receive a dedicated Strategic Leader, 24/7/365 technical support, implementation training, office hours and self-paced training modules. Pricing is on request and depends on institutional enrollment and technology scope.

Early Alert is a web-based service from Circles of Support, Inc. that sends text wellness check-ins and connects people showing possible distress with organizational support. Participants register through their organization’s web portal; it is not an app. Check-ins usually ask one question rated from 0 to 10, with frequency adjustable from the weekly default. Organizations choose wellness domains, including mental, physical, relational, spiritual, and financial health, and provide relevant resources. When responses indicate a challenge, Early Alert can present institutional resources, self-help micro-interventions, or live crisis counseling. A real-time dashboard aggregates de-identified responses to show patterns and clusters of distress, with customizable demographic data. Setup is estimated at about 30 minutes, and ongoing operation is described as requiring no administrative time. The paid service uses pricing on request and supports SMS outreach, surveys, risk alerts, automated campaigns, and engagement analytics. It is not an emergency response system or continuously monitored service.