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EAB Navigate360

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Spec score 8.3 #1 of 14 in Student Success Software

What it is

EAB Navigate360 is a cloud-based higher education CRM for recruiting, retaining and engaging students and alumni across their time with an institution. Staff tools include student profiles, coordinated care, cases and referrals, alerts, messaging, two-way SMS, campaigns, appointments, events and faculty progress reports. Students can use an engagement hub on iPhone, Android or desktop for conversations, surveys, advising, career tools and self-reported concerns. Embedded AI can help staff with outreach, reports, meeting summaries and follow-up; student-facing AI answers questions and routes students to support around the clock. Reporting includes dashboards, query and visualization tools, scheduled reports, intervention and population analytics, predictive models and data exports. Connections include systems with standard connection points such as SIS, LMS, email, calendars and the Common App. Institutions can export data through APIs or regular bulk exports. EAB says the service is hosted on AWS and follows FERPA and GDPR practices and requirements. Partners receive a dedicated Strategic Leader, 24/7/365 technical support, implementation training, office hours and self-paced training modules. Pricing is on request and depends on institutional enrollment and technology scope.

Spec sheet

What it does
Navigate360 is EAB’s higher-education CRM for recruiting, retaining and engaging students and alumni across the full student journey.Read 15 Oct 2026 · eab.com
Purpose
Navigate360 is a higher education CRM for recruiting, retaining, and engaging students and alumni across the student journey.Read 4 Oct 2026 · eab.com
Integrations
EAB says the platform connects through industry-standard interfaces to SIS, LMS, email, calendar services and Common App systems.Read 15 Oct 2026 · eab.com
Support
EAB states that partners receive 24/7/365 technical support, implementation training, office hours and more than 350 self-paced training modules.Read 15 Oct 2026 · eab.com
Headquarters
Washington, DC, United StatesRead 23 Sep 2026 · eab.com
Founded
2007Read 23 Sep 2026 · eab.com
Company
EAB says it has supported education for four decades and traces its combined roots to research work begun in 2007 and student recruitment work dating to the 1980s.Read 4 Oct 2026 · eab.com
AI
Embedded AI tools can assist staff with outreach, reports, meeting summaries, and follow-up, while student-facing AI provides answers and routes students to support around the clock.Read 4 Oct 2026 · eab.com
AI for staff
Embedded staff AI drafts outreach, finds reports, prepares meeting briefs, transcribes and summarizes meetings, and launches campaigns, tasks, alerts and follow-up actions.Read 15 Oct 2026 · eab.com
AI for students
The student AI assistant answers governed questions, routes students to offices or resources, surfaces reminders and escalates complex needs with context.Read 15 Oct 2026 · eab.com
Analytics
Reporting includes dashboards, query and visualization tools, scheduled reports, intervention and population analytics, predictive models, and data exports.Read 4 Oct 2026 · eab.com
API and export
Partners can extract data through a suite of APIs and regular bulk exports, while institutions may add LMS, Common App and custom datasets such as financial-aid or housing data.Read 15 Oct 2026 · eab.com
Apple app limits
Apple reviewers report confusing mobile navigation, glitchy buttons, repeated credential entry, class-search resets and no appointment rescheduling without canceling first.Read 15 Oct 2026 · apps.apple.com
Company headquarters and size
LinkedIn lists EAB headquarters in Washington, DC and a company size of 1,001–5,000 employees.Read 15 Oct 2026 · linkedin.com
Company legal name
Crunchbase identifies the maker as EAB Global, Inc., an active private company acquired by Vista Equity Partners.Read 15 Oct 2026 · crunchbase.com
Data and APIs
Institutions can use SIS data, optionally add LMS, Common App, or custom data, and export data through APIs or regular bulk exports.Read 4 Oct 2026 · eab.com
Documentation
The public resource center lists glossaries, webinars, browser troubleshooting, enhancement requests, SIS integration guides for Clever and ClassLink, status resources and remote-support downloads.Read 15 Oct 2026 · help.navigate360.com
Enrollment CRM
The enrollment module adds prospect profiles, contact management, campaign communications, automated workflows, appointments, events, a Common App-enabled application builder and enrollment analytics.Read 15 Oct 2026 · eab.com
Enrollment CRM news
EAB announced on September 29, 2026 expanded Navigate360 Enrollment CRM capabilities covering application management, personalized outreach, analytics and AI-supported student service.Read 15 Oct 2026 · eab.com
Forage acquisition news
EAB announced on April 8, 2024 an agreement to acquire Forage and embed its free job simulations into Navigate360 and related products.Read 15 Oct 2026 · eab.com
Forage integration
The student hub links to Forage virtual job simulations, which EAB says are free for students.Read 15 Oct 2026 · eab.com
Google Play limits
Google Play reviewers report scheduling links looping to the store, slow loading or crashes, sign-in failures, hidden class times and lost calendar synchronization.Read 15 Oct 2026 · play.google.com
Hosting
Navigate360 is described as a cloud SaaS product hosted on AWS and accessed through browsers with a dedicated student mobile app.Read 15 Oct 2026 · eab.com
Implementation
EAB says its hands-on team can get partners live in under 100 days.Read 4 Oct 2026 · eab.com
Institution coverage
EAB reports more than 850 participating institutions and over 10 million students served.Read 15 Oct 2026 · eab.com
Limit: customization
G2 reviewers report limited personalized templates, non-customizable email signatures and restricted report filtering.Read 15 Oct 2026 · g2.com
Limit: data latency
A G2 reviewer reports that university-system data is not always synchronized in real time.Read 15 Oct 2026 · g2.com
Limit: navigation
G2 reviewers mention cumbersome screen toggling, many clicks, bulky information displays and a missing single student dashboard.Read 15 Oct 2026 · g2.com
Mobile availability
The student application is offered for iPhone and Android, while desktop course planning, scheduling and registration use the web experience.Read 15 Oct 2026 · play.google.com
Outcome claims
EAB reports typical retention improvements of 2–12%, graduation improvements of 3–15% and ROI claims ranging from 5:1 to 7:1 on its product pages.Read 15 Oct 2026 · eab.com
Ownership news
EAB announced on November 17, 2017 that it became independent from The Advisory Board Company after Vista Equity Partners acquired it.Read 15 Oct 2026 · prnewswire.com
Praise: campaigns and scheduling
G2 reviewers praise appointment campaigns, list and search tools, direct emailing, drop-in appointments and easy appointment reports.Read 15 Oct 2026 · g2.com
Praise: collaboration
G2 reviewers repeatedly praise easy cross-department collaboration, centralized student information, alerts and texting.Read 15 Oct 2026 · g2.com
Praise: usability
G2 reviewers commonly describe the interface as intuitive, clean, visually appealing and easy to learn.Read 15 Oct 2026 · g2.com
Pricing model
Pricing depends on institutional enrollment and the scope of technology selected; the enterprise license includes maintenance, support, training, and access to a dedicated Strategic Leader.Read 4 Oct 2026 · eab.com
Pricing transparency limit
TrustRadius says Navigate360 pricing requires contacting the sales team, and Capterra lists no public price.Read 15 Oct 2026 · trustradius.com
Proprietary license
Navigate360 terms grant a limited internal-use right and prohibit licensing, selling, hosting or reverse engineering the platform, indicating proprietary software rather than open source.Read 15 Oct 2026 · fau.campus.eab.com
Rating on Apple App Store
2.2 out of 5 from 190 ratingsRead 15 Oct 2026 · apps.apple.com
Rating on Capterra
5.0 out of 5 from 1 reviewRead 15 Oct 2026 · capterra.com.au
Rating on G2
4.5 out of 5 from 11 reviewsRead 15 Oct 2026 · g2.com
Rating on GetApp
5.0 out of 5 from 1 reviewRead 15 Oct 2026 · getapp.com
Rating on Google Play
3.7 out of 5 from 994 reviewsRead 15 Oct 2026 · play.google.com
Rating on TrustRadius
0 out of 5 from 0 reviews (no overall score published)Read 15 Oct 2026 · trustradius.com
Reporting and analytics
Reporting includes an AI report builder, advanced query builder, visualizations, scheduled reports, report-triggered workflows, population-health, activity, intervention, historical and predictive analytics, plus data exports.Read 15 Oct 2026 · eab.com
Security and compliance
EAB says it follows FERPA and GDPR practices and requirements; its Trust Center lists FERPA, GDPR, SOC 2 Type 2, CCPA, and VPAT compliance areas.Read 4 Oct 2026 · trust.eab.com
Security compliance
EAB’s trust center lists FERPA, GDPR, CCPA, SOC 2 Type 2, VPAT and HECVAT materials for its products, including Navigate360.Read 15 Oct 2026 · trust.eab.com
Security controls
The trust center lists role-based access control, SSO, multifactor authentication, encryption in transit and at rest, backups, AWS infrastructure, vulnerability management and incident-response processes.Read 15 Oct 2026 · trust.eab.com
Staff workflow features
Staff tools include complete student profiles, coordinated care, cases and referrals, automated alerts, two-way SMS, campaigns, to-dos, appointments, surveys, events, notes, attachments and faculty progress reports.Read 15 Oct 2026 · eab.com
Student app
The student engagement hub is available through an iPhone, Android, and desktop app experience and includes conversations, surveys, advising, career tools, and self-reported concerns.Read 4 Oct 2026 · eab.com
Student engagement features
The engagement hub provides an AI knowledge agent, two-way messaging, surveys, program advising, career journeys, sentiment analysis, holds, study buddies, financial planning, program exploration, a prospect portal and student hand-raise reporting.Read 15 Oct 2026 · eab.com
Who it serves
Navigate360 works with two-year and four-year public and private institutions, including community colleges, HBCUs, technical systems, and graduate and online programs.Read 4 Oct 2026 · eab.com
Workflow tools
Staff features include student profiles, coordinated care, cases and referrals, alerts and messaging, two-way SMS, campaigns, appointments, events, and faculty progress reports.Read 4 Oct 2026 · eab.com

Plans and prices

Enterprise license Priced on request Pricing depends on institutional enrollment and selected technology scope All staff and students included · maintenance and support · training · best-practice library and webinars · dedicated Strategic Leader · no per-user fees Read 15 Oct 2026 · eab.com
Navigate360 Priced on request Enterprise license for all staff and students · pricing depends on institutional enrollment and technology scope · no per-user or per-office license fees Read 4 Oct 2026 · eab.com

Every EAB Navigate360 plan and price →

Strong points and limits

Strong points

  • Staff tools include cases, referrals and two-way SMS
  • Student hub includes advising and career tools
  • Reporting includes predictive models and data exports
  • Dedicated Strategic Leader and 24/7/365 technical support

Limits

  • Pricing is on request
  • Pricing depends on enrollment and technology scope
  • Cloud-based SaaS hosted on AWS

Who it suits

Navigate360 is for two-year and four-year public or private institutions, including community colleges, HBCUs, technical systems, and graduate and online programs. It suits institutions seeking student support workflows and engagement tools across staff and student experiences.

EAB Navigate360 in depth

Read the full write-up

EAB Navigate360 is a student-success CRM for colleges and universities coordinating recruitment, retention, and engagement. It is best suited to institutions that want staff and students working across a shared campus platform. Its broad toolset is compelling, but institutions should expect an enterprise-scale commitment and custom pricing.

Overview

Navigate360 brings student records, support workflows, communications, and analytics into a cloud service. Staff can coordinate cases and referrals, alerts, appointments, events, campaigns, two-way SMS, and faculty progress reports; students can use the engagement hub for conversations, surveys, advising, career tools, and self-reported concerns. This range makes it relevant beyond an advising office, but it is more platform than a school seeking only a small, isolated advising utility may need.

Institutions can use SIS data and optionally add LMS, Common App, or custom data. Connections include systems with standard integration points such as email and calendars, and data can be exported through APIs or regular bulk exports. That makes the product adaptable to campus data flows, while the fit depends on an institution's existing technology scope.

Key features

Staff coordination and student engagement

Profiles, coordinated care, case and referral management, alerts, messaging, appointments, and progress reports give staff multiple routes to identify needs and follow up. Students can surface concerns themselves and engage through mobile or desktop experiences. The combination suits institutions trying to connect staff intervention with student-facing services rather than managing those activities separately.

AI assistance and analytics

Embedded AI can assist staff with outreach, reports, meeting summaries, and follow-up; student-facing AI can answer questions and route students to support around the clock. Reporting spans dashboards, query and visualization tools, scheduled reports, intervention and population analytics, predictive models, and exports. These tools support both day-to-day follow-up and broader analysis, though institutions will need to decide how these capabilities fit their own processes and data practices.

Implementation, support, and compliance

EAB describes a cloud-based SaaS product hosted on AWS and accessible through browsers. Its team says partners can be live in under 100 days. Partners receive a dedicated Strategic Leader, 24/7/365 technical support, implementation training, office hours, and more than 350 self-paced training modules. EAB says it follows FERPA and GDPR practices and requirements; its Trust Center covers FERPA, GDPR, SOC 2 Type 2, CCPA, and VPAT. These institutional services and compliance areas are relevant for campus-wide deployments, not substitutes for an institution's own review.

Pricing

Navigate360: custom pricing, based on institutional enrollment and technology scope. The enterprise license covers all staff and students, with no per-user or per-office license fees. That structure may suit institutions deploying broadly across campus; it offers less appeal to a small team that wants a limited license or an upfront public price. The product is paid, and no trial or free plan is described.

Platforms

Navigate360 is available on web, iOS, and Android, with API support. The student hub includes iPhone, Android, and desktop app experiences, while the underlying SaaS service is browser-accessible. Mobile access helps support student engagement away from a desktop; institutions evaluating the platform should also account for its integration and data-export needs.

Who it's for

The product serves two-year and four-year public and private institutions, including community colleges, HBCUs, technical systems, and graduate and online programs. It is a stronger fit for institutions seeking coordinated recruitment, student support, and engagement than for schools with a narrowly scoped advising requirement. Degree audit, degree planning, early alerts, intervention workflows, and a student planning portal are included in its capabilities.

Pros and cons

Pros: A single enterprise license covers staff and students without per-user or per-office fees, which supports broad campus deployment.

Pros: Staff workflows, student engagement, AI assistance, and analytics span more of the student journey than advising alone.

Pros: API and bulk exports, alongside SIS and optional additional data, give institutions multiple ways to work with campus information.

Cons: Custom pricing depends on enrollment and technology scope, so buyers cannot readily compare a fixed published rate.

Cons: The enterprise-wide scope may be unnecessary for a school seeking only a small advising tool.

Cons: Deployment involves campus systems and implementation planning, making it a substantial institutional decision rather than a lightweight standalone purchase.

Alternatives

FlightPath is the free alternative for institutions willing to self-host: its Community Edition costs nothing and requires a self-hosted web server, MySQL, and PHP 7.4 or PHP 8.x.

For admissions and enrollment, Slate offers a paid license for fewer than 1,500 annual submitted applications at $30,000 a year, for a single database and license.

Civitas Advising is another paid advising platform, with annual subscription pricing requiring a quote and scaling to institution size and integrated systems.

ConexED Retain, Stellic, Ellucian Advising, and HighPoint Degree Planner are other paid options.

Browse Academic Advising Software, Student Success Software, Student Engagement Software, and Student Recruitment Software for more options by category.

Verdict

Choose Navigate360 if your institution wants an enterprise-wide system linking staff support workflows with student engagement, analytics, and data exchange. Its main advantage is that breadth under a license without per-user or per-office fees; its main drawback is custom pricing and the scale of the commitment. Institutions that need only one focused capability should compare narrower alternatives before committing.

Verdict

Navigate360 brings staff case and outreach workflows together with student engagement, analytics and data export options. Institutions will need to request pricing based on their enrollment and technology scope.

Where Specifiction places it

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