EAB Navigate360 vs Encoura Retention Surveys & Analytics

EAB Navigate360 is a cloud-based higher education CRM for recruiting, retaining and engaging students and alumni across their time with an institution. Staff tools include student profiles, coordinated care, cases and referrals, alerts, messaging, two-way SMS, campaigns, appointments, events and faculty progress reports. Students can use an engagement hub on iPhone, Android or desktop for conversations, surveys, advising, career tools and self-reported concerns. Embedded AI can help staff with outreach, reports, meeting summaries and follow-up; student-facing AI answers questions and routes students to support around the clock. Reporting includes dashboards, query and visualization tools, scheduled reports, intervention and population analytics, predictive models and data exports. Connections include systems with standard connection points such as SIS, LMS, email, calendars and the Common App. Institutions can export data through APIs or regular bulk exports. EAB says the service is hosted on AWS and follows FERPA and GDPR practices and requirements. Partners receive a dedicated Strategic Leader, 24/7/365 technical support, implementation training, office hours and self-paced training modules. Pricing is on request and depends on institutional enrollment and technology scope.

Encoura Retention Surveys & Analytics is a paid offering for colleges seeking to identify at-risk students, understand their receptivity to assistance, and connect them with campus resources. Its portfolio includes the College Student Inventory, Mid-Year Student Assessment, Second-Year Student Assessment, and Student Retention Predictor. The College Student Inventory serves traditional undergraduates, transfer students, adult learners, online learners, and graduate students at two-year or four-year institutions. Typically administered after admission, during orientation, in a seminar, or early in a term, it reports motivation, risk areas, receptivity to specific services, and re-enrollment plans using nationally normed data. The Mid-Year assessment examines changing academic and social needs, service-use gaps, and completion plans. The Second-Year assessment covers second-year and transfer students across seven scales, including academic confidence, commitment, and financial security. The Retention Predictor combines analytics with consulting and provides individual and group insights plus risk indicators. Reports summarize classes, subpopulations, and individuals. Encoura describes encryption, role-based access, monitoring, vulnerability assessments, penetration testing, and incident-response safeguards. Pricing is available by request.