EAB Navigate360 vs Ellucian Advising

EAB Navigate360 is a cloud-based higher education CRM for recruiting, retaining and engaging students and alumni across their time with an institution. Staff tools include student profiles, coordinated care, cases and referrals, alerts, messaging, two-way SMS, campaigns, appointments, events and faculty progress reports. Students can use an engagement hub on iPhone, Android or desktop for conversations, surveys, advising, career tools and self-reported concerns. Embedded AI can help staff with outreach, reports, meeting summaries and follow-up; student-facing AI answers questions and routes students to support around the clock. Reporting includes dashboards, query and visualization tools, scheduled reports, intervention and population analytics, predictive models and data exports. Connections include systems with standard connection points such as SIS, LMS, email, calendars and the Common App. Institutions can export data through APIs or regular bulk exports. EAB says the service is hosted on AWS and follows FERPA and GDPR practices and requirements. Partners receive a dedicated Strategic Leader, 24/7/365 technical support, implementation training, office hours and self-paced training modules. Pricing is on request and depends on institutional enrollment and technology scope.

Ellucian Advising is a web-based product for faculty and advisors at higher education institutions. It brings academic data and predictive analytics together to show student indicators and monitor progress in real time. AI-powered alerts and dynamic indicators are intended to help advisors identify students who may be at risk and intervene early. Visual dashboards show advising trends across departments and programs. Power Automate supports task automation and case management, while Microsoft Copilot can help personalize messages and analyze engagement trends. The product also supports one-to-one communication, proactive advice, appointment scheduling, and management of student interactions across multiple offices. Listed capabilities include intervention workflows, application and admissions management, marketing automation, event management, SMS messaging, student and applicant portals, custom dashboards, predictive analytics, and form building. Pricing is on request, and the product page offers a request-a-demo option rather than a stated price. Ellucian was founded in 1968 and is headquartered in Reston, Virginia, United States. The company says its cloud services have ISO 27001:2022 certification and lists SOC 1, 2, and 3 reporting and UK Cyber Essentials Basic.