EAB Navigate360 vs Ellucian Degree Works

EAB Navigate360 is a cloud-based higher education CRM for recruiting, retaining and engaging students and alumni across their time with an institution. Staff tools include student profiles, coordinated care, cases and referrals, alerts, messaging, two-way SMS, campaigns, appointments, events and faculty progress reports. Students can use an engagement hub on iPhone, Android or desktop for conversations, surveys, advising, career tools and self-reported concerns. Embedded AI can help staff with outreach, reports, meeting summaries and follow-up; student-facing AI answers questions and routes students to support around the clock. Reporting includes dashboards, query and visualization tools, scheduled reports, intervention and population analytics, predictive models and data exports. Connections include systems with standard connection points such as SIS, LMS, email, calendars and the Common App. Institutions can export data through APIs or regular bulk exports. EAB says the service is hosted on AWS and follows FERPA and GDPR practices and requirements. Partners receive a dedicated Strategic Leader, 24/7/365 technical support, implementation training, office hours and self-paced training modules. Pricing is on request and depends on institutional enrollment and technology scope.

Ellucian Degree Works helps higher education institutions, students, and advisors audit degree progress, plan coursework, and map transfer credits to institutional requirements. It turns course, program, and academic data into detailed audits and plans that students and advisors can update when a major change or course withdrawal alters a student’s path. Students can explore how such changes might affect completion timing and view Degree Progress and Academic Plan cards in an Ellucian Experience workspace. Institutions can create structured pathways for programs with sequenced courses and labs. Reports cover course use toward requirements, students not following plans, missing courses, and aggregate information for future term offerings. Degree Works can integrate with student information systems; Ellucian describes open API integrations and mobile-friendly SaaS access. When used with Ellucian CRM Advise, it can alert advisors when students fall behind requirements. Pricing is on request and based on full-time equivalent students; the pricing methodology is commercially confidential. Ellucian describes cloud services as ISO 27001:2022 certified, with SOC reports available to customers.