EAB Navigate360 vs Ellucian Smart Plan

EAB Navigate360 is a cloud-based higher education CRM for recruiting, retaining and engaging students and alumni across their time with an institution. Staff tools include student profiles, coordinated care, cases and referrals, alerts, messaging, two-way SMS, campaigns, appointments, events and faculty progress reports. Students can use an engagement hub on iPhone, Android or desktop for conversations, surveys, advising, career tools and self-reported concerns. Embedded AI can help staff with outreach, reports, meeting summaries and follow-up; student-facing AI answers questions and routes students to support around the clock. Reporting includes dashboards, query and visualization tools, scheduled reports, intervention and population analytics, predictive models and data exports. Connections include systems with standard connection points such as SIS, LMS, email, calendars and the Common App. Institutions can export data through APIs or regular bulk exports. EAB says the service is hosted on AWS and follows FERPA and GDPR practices and requirements. Partners receive a dedicated Strategic Leader, 24/7/365 technical support, implementation training, office hours and self-paced training modules. Pricing is on request and depends on institutional enrollment and technology scope.

Ellucian Smart Plan is a web-based academic planning and registration solution for institutions, students, and advisors. It analyzes academic history, program requirements, prerequisites, and institutional policies to create validated course plans. Real-time student information system data tracks progress and recalculates a completion route when circumstances change. Students can model changing majors, adding a minor, or adjusting course load, then see course sequences, completion timing, and cost implications. They can register directly from plans while institutional registration windows, prerequisites, and policies are applied. A dynamic rules engine manages sequencing, program requirements, and course relationships; multi-goal updates can combine goals such as a double major and minor. Historical institutional data can help tailor plans. Ellucian says Smart Plan integrates natively with Degree Works and Colleague Student Planning. The product page invites institutions to schedule a live demo and does not state a price, free plan, or free trial. Ellucian offers implementation, optimization, and training services.