EAB Navigate360 vs InScribe

EAB Navigate360 is a cloud-based higher education CRM for recruiting, retaining and engaging students and alumni across their time with an institution. Staff tools include student profiles, coordinated care, cases and referrals, alerts, messaging, two-way SMS, campaigns, appointments, events and faculty progress reports. Students can use an engagement hub on iPhone, Android or desktop for conversations, surveys, advising, career tools and self-reported concerns. Embedded AI can help staff with outreach, reports, meeting summaries and follow-up; student-facing AI answers questions and routes students to support around the clock. Reporting includes dashboards, query and visualization tools, scheduled reports, intervention and population analytics, predictive models and data exports. Connections include systems with standard connection points such as SIS, LMS, email, calendars and the Common App. Institutions can export data through APIs or regular bulk exports. EAB says the service is hosted on AWS and follows FERPA and GDPR practices and requirements. Partners receive a dedicated Strategic Leader, 24/7/365 technical support, implementation training, office hours and self-paced training modules. Pricing is on request and depends on institutional enrollment and technology scope.

InScribe is a digital community platform for higher education, connecting students with peers, faculty, support teams, and resources. Institutions can create spaces for enrollment and admissions, academics, student success, and alumni. Students ask and answer questions in institution-guided communities, with responses forming a searchable library of resources and FAQs intended to reduce repeated questions. Its AI assistant ROSI flags high-priority posts and conversations that may need attention, while real-time analytics provide information about students, content, and topics. InScribe offers out-of-the-box LTI integrations with Canvas, Blackboard, D2L, Moodle, and edX, plus courseware connections including Wiley zyBooks, McGraw Hill ALEKS, Gradarius, MindEdge, and Lumen Learning. Sign-in supports SAML 2.0, OAuth2, and CAS; external APIs can automate workflows and retrieve data. The maker describes the service as FERPA-compliant and WCAG accessible. A dedicated InScribe champion supports institutional teams through integration and training. Pricing is on request; an optional Partner Advisory Service adds consulting and other support.