EAB Navigate360 vs Invoke StudentSuccess

EAB Navigate360 is a cloud-based higher education CRM for recruiting, retaining and engaging students and alumni across their time with an institution. Staff tools include student profiles, coordinated care, cases and referrals, alerts, messaging, two-way SMS, campaigns, appointments, events and faculty progress reports. Students can use an engagement hub on iPhone, Android or desktop for conversations, surveys, advising, career tools and self-reported concerns. Embedded AI can help staff with outreach, reports, meeting summaries and follow-up; student-facing AI answers questions and routes students to support around the clock. Reporting includes dashboards, query and visualization tools, scheduled reports, intervention and population analytics, predictive models and data exports. Connections include systems with standard connection points such as SIS, LMS, email, calendars and the Common App. Institutions can export data through APIs or regular bulk exports. EAB says the service is hosted on AWS and follows FERPA and GDPR practices and requirements. Partners receive a dedicated Strategic Leader, 24/7/365 technical support, implementation training, office hours and self-paced training modules. Pricing is on request and depends on institutional enrollment and technology scope.

Invoke StudentSuccess analyzes student behaviors to identify learners who may not reach course outcomes and alert staff to intervention needs. It aims to flag students at risk of failing within a course’s first two weeks, and says it can detect struggles only days into a term. The product highlights factors behind its predictions and individual motivators, helping institutions structure personalized interventions, find relevant support services, and direct advising resources. Its analysis can include public-source attributes beyond academic records and use thousands of data elements without personally identifiable information. Capabilities include progress tracking, at-risk alerts, and SIS and LMS integration. Pre-built connectors include Canvas, Blackboard Learn, Zoom, Banner, and PeopleSoft. Institutions can customize student-data access to their governance guidelines and provision users. Invoke says its solutions meet FERPA requirements and support major cloud platforms. Each solution is customized for the institution. Pricing is not published and is available on request; Invoke says onboarding consultation typically takes up to a few weeks, while it can begin delivering insights in a few days.