EAB Navigate360 vs Jisc Learning Analytics

EAB Navigate360 is a cloud-based higher education CRM for recruiting, retaining and engaging students and alumni across their time with an institution. Staff tools include student profiles, coordinated care, cases and referrals, alerts, messaging, two-way SMS, campaigns, appointments, events and faculty progress reports. Students can use an engagement hub on iPhone, Android or desktop for conversations, surveys, advising, career tools and self-reported concerns. Embedded AI can help staff with outreach, reports, meeting summaries and follow-up; student-facing AI answers questions and routes students to support around the clock. Reporting includes dashboards, query and visualization tools, scheduled reports, intervention and population analytics, predictive models and data exports. Connections include systems with standard connection points such as SIS, LMS, email, calendars and the Common App. Institutions can export data through APIs or regular bulk exports. EAB says the service is hosted on AWS and follows FERPA and GDPR practices and requirements. Partners receive a dedicated Strategic Leader, 24/7/365 technical support, implementation training, office hours and self-paced training modules. Pricing is on request and depends on institutional enrollment and technology scope.

Jisc Learning Analytics is a paid web platform for universities using student data to support student success, wellbeing, and regulatory needs. It combines information from multiple sources into configurable dashboards, including module-level views. Staff can examine attendance, online activity, assessment submissions, and other engagement measures to spot changes in learning behaviour. Notifications and reports help identify students who may need support. Attendance monitoring covers on-site and remote participation, and a student web app lets learners view engagement data and check in to teaching or support sessions. Jisc says the upgraded platform integrates with major virtual learning environments, timetabling systems, and attendance solutions. Institutions can request discovery and consultancy to assess readiness, infrastructure, and data through a two-day virtual or on-site evaluation. Attendance geolocation is opt-in at institutional and individual levels, with obfuscated location data stored under more restricted access. Pricing is available on request; the listed plan is an optional extra for Jisc members.