EAB Navigate360 vs Mongoose

EAB Navigate360 is a cloud-based higher education CRM for recruiting, retaining and engaging students and alumni across their time with an institution. Staff tools include student profiles, coordinated care, cases and referrals, alerts, messaging, two-way SMS, campaigns, appointments, events and faculty progress reports. Students can use an engagement hub on iPhone, Android or desktop for conversations, surveys, advising, career tools and self-reported concerns. Embedded AI can help staff with outreach, reports, meeting summaries and follow-up; student-facing AI answers questions and routes students to support around the clock. Reporting includes dashboards, query and visualization tools, scheduled reports, intervention and population analytics, predictive models and data exports. Connections include systems with standard connection points such as SIS, LMS, email, calendars and the Common App. Institutions can export data through APIs or regular bulk exports. EAB says the service is hosted on AWS and follows FERPA and GDPR practices and requirements. Partners receive a dedicated Strategic Leader, 24/7/365 technical support, implementation training, office hours and self-paced training modules. Pricing is on request and depends on institutional enrollment and technology scope.

Mongoose is a web and API platform for higher-education teams handling enrollment, student success and advancement. Its shared inbox combines Text, WhatsApp and Web Chat conversations, while engagement analytics, automated campaigns, SMS outreach and risk alerts support ongoing communication. The Inbox Assistant is available for Text; Application Completion and Enrollment Yield agents are listed as in development. Mongoose says its AI agents are supervised by people and can transfer conversations to staff when needed. Native connectors include Slate, Salesforce, Banner, Colleague, Recruit, Advise, Reach, Element451, Raiser’s Edge NXT, Workday and Jenzabar, with SSO, API and SFTP options. The platform is described as SOC 2 Type II audited and FERPA compliant. Mongoose says its AI runs on Azure OpenAI Service in a private Azure environment and does not train on institutional or student data. Authorized staff can access logged AI conversations, retained for the contract term or as directed; audited deletion after termination is described within 30 days. Onboarding typically takes 30 days, depending on readiness. Pricing is on request.