EasyVista Service Manager vs Jira
EasyVista Service Manager
easyvista.com
Jira
atlassian.comSide by side
| Figure | EasyVista Service Manager | Jira |
|---|---|---|
| Price from | — | $7.91/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 11 |
| Spec score · IT Change Management Software | 7.4 (#25) | 9.1 (#5) |
| Spec score · Enterprise Service Management Software | 7.5 (#17) | 9.1 (#2) |
| Spec score · IT SLA Management Software | 7.4 (#32) | 9.2 (#3) |
| Spec score · IT Problem Management Software | 7.4 (#25) | 9.2 (#2) |
| Spec score · IT Service Catalog Software | 7.5 (#15) | 9.1 (#4) |
| Spec score · CMDB Software | 7.3 (#29) | 9.0 (#5) |
| Spec score · IT Knowledge Base Software | 7.4 (#46) | 9.0 (#8) |
| Spec score · AI IT Service Desk Software | 7.4 (#19) | 9.1 (#1) |
| Spec score · IT Incident Management Software | 7.4 (#26) | 9.1 (#5) |
| Automation and AI | EasyVista describes native AI-driven automation to help identify and resolve issues before they affect the business. | Rovo AI can create custom automations, keep status up to date, identify risks, and surface trends from work items. |
| Headquarters | Noisy-le-Grand, France | Sydney, Australia and San Francisco, California |
| Integrations | Listed integrations include Microsoft Teams, Microsoft Power BI, Slack, Okta, SAP, Splunk, and TeamViewer. | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. |
| Security | EasyVista’s Service Manager security data sheet lists SSAE18 SOC2, GDPR, ISO 27018, IP SEC, ISO 20071, ISO 27017, HDS, TX-RAMP, SecNumCloud, and encryption of data at rest. | Jira supports customizable permissions, Premium IP allowlisting, SAML SSO and SCIM through Atlassian Guard, TLS 1.2+ in transit, and AES-256 encryption at rest. |
| Support | The terms state that routine support is accessible 24 hours a day, 7 days a week, through the support website by ticket or email. | The Free plan includes Community Support, while Jira Cloud Premium includes 24/7 Premium Support. |
Plans
EasyVista Service Manager
- Standard EditionPriced on request
- Professional EditionPriced on request
- Enterprise EditionPriced on request
Jira
- FreeFree
- Standard$7.91 a month
- StandardPriced on request
- Premium$14.54 a month
- PremiumPriced on request
- EnterprisePriced on request
- FreeFree
- Data CenterPrice not published
- EnterprisePriced on request
- PremiumPrice not published
In their own words
EasyVista Service Manager
EasyVista Service Manager is an AI-enhanced IT service management platform connecting service desk and operations. It combines incidents, requests, changes, assets, and workflows, with incident, problem, service request, knowledge, service portfolio, and change and release management. EasyVista describes native AI automation for identifying and resolving issues before they affect the business. Editions also include HR and facilities case management. Integrations listed include Microsoft Teams, Microsoft Power BI, Slack, Okta, SAP, Splunk, and TeamViewer. Deployment terms cover hosted or SaaS use and on-premise use; hosted software has a stated minimum availability of 99.9%. Routine support is available 24 hours a day, seven days a week through the support website by ticket or email. Licensing is limited to concurrent Managing Users in the Order Form. Pricing is by quote, with no free plan.