Eat App vs OpenTable GuestCenter

Eat App is a cloud-based platform for restaurant reservations, table management, and guest CRM. It accepts real-time online bookings around the clock through a venue’s website, social media, and partner network. Staff can manage tables in timeline, grid, floor, or list views, with capacity controls and pacing tools. Guest profiles can store preferences, visit history, and spending, while CRM tools segment guests for targeted email and SMS campaigns. Reports cover busy periods, no-shows, waitlists, guest trends, and spending patterns. Integrations span POS, voice, payments, booking channels, hotel or property-management systems, and printers, with examples including Lightspeed, Google, Instagram, Stripe, and Mews. Eat App is available on web, Android, and iOS; mobile and iPad apps support offline use and sync when a connection returns. The Free plan costs nothing and is limited to 100 guests monthly. Paid plans start at $69/mo (annual), and a 14-day trial is listed. The company says data is encrypted in transit and at rest and that it has SOC 2 Type II and ISO/IEC 27001:2022 certifications.

OpenTable GuestCenter is a restaurant management platform intended to help attract diners, manage reputation, streamline operations, and encourage repeat visits. Its Basic, Core, and Pro plans combine diner-network and reputation tools with progressively different seating automation and guest-marketing features. Depending on plan, reservation tools include booking integrations across 100+ sites and apps, customizable floor plans, Smart Assign, inventory controls, waitlists, and automated reservation messages. Pro adds guest profiles, automated email campaigns, guest tags, and post-dining surveys. GuestCenter integrates with restaurant software such as point-of-sale systems and email providers. The restaurant manager app for iPhone and Android shows reservation activity, cover trends, and VIP notifications; web access is also listed. OpenTable advertises customer support every day and around the clock, with setup and training support. Basic costs $149 a month, Core costs $299 a month, and Pro costs $499 a month. The standard agreement lasts one year and renews annually unless notice is given 30 days before renewal. Basic is available only in the US and includes a 30-day trial. Cover fees and website reservation charges vary by plan and booking source.