edays vs GetWFM
edays
e-days.com
GetWFM
getwfm.comSide by side
| Figure | edays | GetWFM |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 1 | 3 |
| Spec score · Workforce Management Software | 7.7 (#18) | 8.6 (#5) |
| Integrations | Listed plug-and-play HRIS partners include Cornerstone OnDemand, Cegid, IntelliHR, and ELMO; custom connections can use the API or SFTP. | The site mentions available integrations, HR integrations and data-warehouse integrations but does not name specific partners. |
| Security | edays states it is ISO 27001 certified, hosts data on Microsoft Azure, encrypts data at rest and in transit, and conducts annual third-party penetration testing and weekly vulnerability scans. | Marketing states that customer data uses TLS/SSL encryption in a cloud data center with 24/7 physical and electronic security. |
| Support | Support includes an online portal and knowledge base, support desk, Customer Success, and Professional Services; customers with more than 200 licences get a dedicated Customer Success Manager. | Paid plans include an initial setup and training call plus continuing business-hours email and telephone support. |
| What it does | edays manages employee leave and absence, with additional workforce management modules. | GetWFM is cloud workforce-management software aimed at inbound, outbound, multichannel and BPO contact centers. |
Plans
In their own words
GetWFM
GetWFM is cloud-based workforce management software for contact centers. It covers scheduling, attendance, adherence, time off, and analytics, with demand forecasting and coverage optimization also listed. Scheduling accounts for breaks, meetings and states, employee availability, and interval coverage; managers can edit schedules with drag-and-drop tools and communicate directly. Attendance tracks scheduled and unscheduled hours, including early and late patterns, while adherence tools calculate weighted scores, show weekly and monthly trends, and support exception approvals. Time-off management includes accrual balances, coverage charts, and a calendar. Analytics provides customizable charts, report exports, data ownership, and warehouse integrations. The free Team plan supports unlimited employees but is limited to three teams, one timezone, and one month of history; it includes a basic API. Workforce is described as hourly pricing and includes a complete API. Paid plans include setup and training by telephone, plus business-hours support by email and telephone. GetWFM lists web and API platforms.