eDesk vs Mixdesk
eDesk
edesk.com
Mixdesk
mixdesk.comSide by side
| Figure | eDesk | Mixdesk |
|---|---|---|
| Price from | $39/mo | $49/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · Multilingual Customer Support Software | 7.3 (#14) | 8.8 (#5) |
| Headquarters | New York, United States | LinkedIn lists Mixdesk headquarters in Hong Kong, Hong Kong. |
| Shared inbox | Yes | The inbox organizes conversations, messages, collaboration, transfers, tags, contact information, quick replies and iframe integrations. |
Plans
eDesk
- Essential$39 a month
- Growth$89 a month
- Professional$119 a month
- EnterprisePrice not published
In their own words
Mixdesk
Mixdesk brings messaging, web chat, and email into a shared customer engagement workspace. Its channels include WhatsApp, Instagram, Facebook Messenger, TikTok Business, LINE, Telegram, web chat, in-app SDK, and email. AI Agents can respond using approved knowledge, qualify leads, take configured actions, and pass conversations to a human with context. Mixdesk says its AI Agent understands and replies in 27+ languages, with real-time two-way translation. Automation can route conversations to a team, agent, or AI, and supports follow-ups, broadcasts, and team workflows. Coze and Dify integrations are listed, alongside APIs, SDKs, and webhooks. All plans include unlimited teammates without per-seat fees. The Free plan includes 10 conversations, 10 connected channel accounts, 100 translation characters, and no AI messages; paid plans start at $49 per month. AI messages are metered separately, and providers bill third-party channel fees separately. Platforms include Android, iOS, web, and API.