Eduvy CRM vs Salesforce Education Cloud

Eduvy CRM is an admissions CRM for Indian colleges that manages student enquiries through calls, messages and enrolment. Its AVA caller contacts new leads, typically within about 60 seconds, and handles inbound calls 24/7. AVA supports Hindi, Tamil, Telugu, Kannada, Malayalam, Bengali, Gujarati, Punjabi and English, including Hinglish code-switching. It answers from college-approved, in-date facts and defers questions it cannot verify to a counsellor. The platform assigns live lead scores from 0–100, groups them into Hot, Warm, Mid and Cold bands, and includes a going-cold radar. Campaigns include lead selection, calling windows, retries and budget caps, with DNC scrubbing before calls. WhatsApp templates are approved per college; messaging is opt-in gated and subject to the 24-hour service window, and incoming WhatsApp shares context with calls. Leads can come from Meta lead ads, CollegeDunia and CSV uploads, with no ERP integration required to launch. The phone-focused counsellor app includes lead and callback queues, offline sync, a pipeline and grounded AI answers. Pricing is quoted per institution after catalogue review.

Salesforce Education Cloud supports institutional work across the student, campus, and staff journey, from recruitment through admissions and student services. Agentforce can answer prospective students’ questions at any time, capture interests, register campus tours, and start applications. Recruitment teams can use adaptive inquiry forms and coordinate communications across web, email, SMS, and social, with automated scoring and AI-powered applicant insights. Applicants can start, save, and complete dynamic applications, use autofill, and reuse components across programs. Admissions teams can review applications and supporting information, including third-party data, in one secure location and record reviewer recommendations with scoring. CRM dashboards and predictive AI alerts help teams follow enrollment goals, rates, and trends. The product also supports application management, admissions workflows, event management, SMS messaging, and a student portal. It runs on Android, iOS, and web, with an API. Enterprise Edition costs $87 USD per user per month, billed annually; the listed editions require annual contracts and reflect nonprofit pricing. A 30-day trial is available without a credit card or installation.