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SPECIFICTION
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Salesforce Education Cloud

salesforce.com

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Spec score 7.8 #2 of 17 in CRM for Higher Education Software

What it is

Salesforce Education Cloud supports institutional work across the student, campus, and staff journey, from recruitment through admissions and student services. Agentforce can answer prospective students’ questions at any time, capture interests, register campus tours, and start applications. Recruitment teams can use adaptive inquiry forms and coordinate communications across web, email, SMS, and social, with automated scoring and AI-powered applicant insights. Applicants can start, save, and complete dynamic applications, use autofill, and reuse components across programs. Admissions teams can review applications and supporting information, including third-party data, in one secure location and record reviewer recommendations with scoring. CRM dashboards and predictive AI alerts help teams follow enrollment goals, rates, and trends. The product also supports application management, admissions workflows, event management, SMS messaging, and a student portal. It runs on Android, iOS, and web, with an API. Enterprise Edition costs $87 USD per user per month, billed annually; the listed editions require annual contracts and reflect nonprofit pricing. A 30-day trial is available without a credit card or installation.

Spec sheet

Purpose
Education Cloud connects student, campus, and staff experiences and supports institutional needs across the constituent journey.Read 30 Sep 2026 · salesforce.com
Intended users
The Agentforce 1 Sales edition is described as ideal for recruitment and admissions and advancement and alumni relations; the Service edition is described for student services, academic operations, and student life.Read 30 Sep 2026 · salesforce.com
Trial
Salesforce offers an Education Cloud trial for 30 days with no credit card and no installations.Read 30 Sep 2026 · salesforce.com
Integrations
Salesforce says many of its products integrate directly with outside applications; for other sources it lists MuleSoft licenses, integration partners, or AgentExchange apps as options.Read 30 Sep 2026 · salesforce.com
Support
The Standard Success Plan is included in all licenses and provides knowledge articles, documentation, Trailhead, and the Trailblazer Community; the page says Premier includes 24/7 support for business-stopping issues and is bundled with Unlimited Edition.Read 30 Sep 2026 · salesforce.com
Headquarters
San Francisco, California, United StatesRead 28 Sep 2026 · salesforce.com
Founded
1999Read 28 Sep 2026 · salesforce.com
Admissions review
Teams can review applications and supporting information, including third-party application data, in one secure location and use scoring to capture reviewer recommendations.Read 30 Sep 2026 · salesforce.com
Analytics
Prebuilt CRM dashboards and predictive AI alerts help teams track enrollment goals, monitor rates, and spot trends.Read 30 Sep 2026 · salesforce.com
Applicant tools
Dynamic applications let applicants start, save, and complete applications, use autofill, and reuse modular components across programs.Read 30 Sep 2026 · salesforce.com
Contract and pricing limits
The pricing page says usage restrictions apply, the listed editions require annual contracts, and the displayed cards reflect nonprofit pricing; it directs for-profit institutions to a pricing guide and their account executive.Read 30 Sep 2026 · salesforce.com
Marketing automation
Recruitment teams can use adaptive inquiry forms, communications across web, email, SMS, and social, automated scoring, and AI-powered applicant insights.Read 30 Sep 2026 · salesforce.com
Recruitment
Agentforce can answer prospective students’ questions 24/7, capture academic interests, register campus tours, and start applications.Read 30 Sep 2026 · salesforce.com
Security and compliance
Salesforce lists Education Cloud in its trust and compliance documentation, which covers service architecture, security and privacy audits and certifications, and administrative, technical, and physical controls.Read 30 Sep 2026 · salesforce.com

Plans and prices

Education Cloud Enterprise Edition $87 a year $87 USD/User/Month (Billed annually) Apps for the entire learner lifecycle · faculty and staff features across departments · education objects, logic, and automation · nonprofit pricing · annual contract Read 30 Sep 2026 · salesforce.com
Education Cloud Unlimited Edition $145 a year $145 USD/User/Month (Billed annually) All Enterprise features · Premier Success Customer Support · additional features such as Salesforce Inbox · nonprofit pricing · annual contract Read 30 Sep 2026 · salesforce.com
Education Cloud Agentforce 1 for Sales Edition $375 a year $375 USD/User/Month (Billed annually) Everything in Unlimited plus Agentforce · Tableau Next, Slack, and Data Cloud · Salesforce Maps and Sales Planning · nonprofit pricing · annual contract Read 30 Sep 2026 · salesforce.com
Education Cloud Agentforce 1 for Service Edition $375 a year $375 USD/User/Month (Billed annually) Everything in Unlimited plus Agentforce · Tableau Next, Slack, and Data Cloud · Service Cloud Voice and Digital Engagement · nonprofit pricing · annual contract Read 30 Sep 2026 · salesforce.com

Every Salesforce Education Cloud plan and price →

Strong points and limits

Strong points

  • Applications can be started, saved, and completed.
  • Admissions review includes third-party application data.
  • Communications span web, email, SMS, and social.
  • A 30-day trial requires no credit card.

Limits

  • No free plan is listed.
  • Displayed pricing reflects nonprofit pricing.
  • Listed editions require annual contracts.
  • Enterprise Edition costs $87 per user monthly, billed annually.

Who it suits

Education institutions looking to coordinate recruitment, applications, admissions, and other constituent services may find the listed tools relevant. The Sales edition is described for recruitment, admissions, advancement, and alumni relations; the Service edition is for student services, academic operations, and student life.

Verdict

Education Cloud brings recruitment, application, admissions, and enrollment tracking tools into one offering. Review the edition details and contract terms carefully: the listed prices are nonprofit pricing, and annual contracts are required.

Where Specifiction places it

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