Skip to content
SPECIFICTION
Get listed

Gecko

geckoengage.com

WebiOSAndroidAPI
Visit geckoengage.com
Spec score 7.6 #10 of 29 in Admissions Software

What it is

Gecko is a student engagement CRM for higher education, bringing student conversations, data, and touchpoints together. Its platform includes chat, texting, email, calling, events, contact management, forms, workflows, student portals, AI, and reporting. A shared inbox brings email, text, chat, and social messages together, with tools to assign conversations, add internal notes, and use canned responses. Workflows can use event or scheduled triggers, conditional paths, and connections to external systems through webhooks and APIs. The AI chatbot provides automated support across web, social, and SMS, with complex queries handed to human agents. Other AI capabilities include sentiment analysis, automatic tagging, summaries, and support for over 50 languages. Reporting includes customizable reports, event metrics, communication tracking, and scheduled delivery and exports. Gecko identifies Slate, Salesforce, and Ellucian as systems it works alongside; its Salesforce integration supports two-way API data exchange. Its audience includes admissions, student services, international recruitment, career services, graduate admissions, community colleges, and online education teams. Pricing is on request, and Gecko offers a free 30-minute demo, not described as a product trial.

Spec sheet

Product
Gecko describes its product as a student engagement CRM that brings together student conversations, data, and touchpoints.Read 30 Sep 2026 · geckoengage.com
Intended users
Gecko presents the platform for higher education teams including admissions, student services, international recruitment, career services, graduate admissions, community colleges, and online education.Read 30 Sep 2026 · geckoengage.com
Audience
Gecko describes its platform as built for higher education and lists admissions, student services, international recruitment, career services, graduate admissions, community colleges and online education as audiences.Read 30 Sep 2026 · geckoengage.com
Integrations
Gecko’s own materials describe integrations with Slate, Salesforce, Ellucian, Microsoft Dynamics 365, HubSpot, Unibuddy and Recruit CRM, as well as webhooks and SFTP.Read 30 Sep 2026 · academy.geckoengage.com
Security
Gecko reported renewing ISO 27001:2022 certification, completing an annual SOC 2 Type 2 audit and penetration testing, and updating its VPAT against WCAG 2.2 AA.Read 30 Sep 2026 · geckoengage.com
Privacy
Gecko Labs Ltd identifies itself as a company registered in England and Wales and says its privacy policy is designed around the UK GDPR and Data Protection Act 2018.Read 30 Sep 2026 · geckoengage.com
Support
Gecko describes hands-on onboarding, on-site training, documentation, live sessions, self-serve resources, and in-platform support.Read 30 Sep 2026 · geckoengage.com
Headquarters
Edinburgh, Scotland, United KingdomRead 28 Sep 2026 · geckoengage.com
Founded
2012Read 28 Sep 2026 · geckoengage.com
Company
Gecko says Matt Lanham founded the company in 2012; its careers page identifies Edinburgh as its headquarters.Read 30 Sep 2026 · geckoengage.com
Additional integrations
Gecko Academy documents integrations with Microsoft Dynamics 365, Salesforce, Unibuddy, Slate, Recruit CRM, HubSpot, SFTP, and webhooks.Read 30 Sep 2026 · academy.geckoengage.com
AI
Gecko says its AI chatbot provides 24/7 support, hands complex enquiries to people and supports over 50 languages.Read 30 Sep 2026 · geckoengage.com
AI capabilities
The AI features include sentiment analysis, automatic conversation tagging, summaries, and support for over 50 languages.Read 30 Sep 2026 · geckoengage.com
AI support
Its AI chatbot provides automated student support across web, social, and SMS, with handoff to human agents for complex queries.Read 30 Sep 2026 · geckoengage.com
Channels
Its shared inbox brings email, text, chat and calls together.Read 30 Sep 2026 · geckoengage.com
Company history
Gecko says Matt Lanham founded the company in 2012 to change how universities and colleges engage with students.Read 30 Sep 2026 · geckoengage.com
Data exports
Users with the right permissions can export data as CSV or through the Open API, and schedule recurring exports to FTP or SFTP.Read 30 Sep 2026 · academy.geckoengage.com
Free demo
Gecko offers a free 30-minute demo; the page does not describe it as a product trial.Read 30 Sep 2026 · geckoengage.com
Platform tools
The platform lists tools for chat, live chat, texting, shared inbox, email marketing, calling, events, student portals, contact management, forms, workflows, AI and reporting.Read 30 Sep 2026 · geckoengage.com
Pricing
The pages reviewed invite institutions to request a demo and do not state product prices.Read 30 Sep 2026 · geckoengage.com
Pricing availability
The company’s homepage invites institutions to request a demo to discuss a suitable solution; it does not state a product price there.Read 30 Sep 2026 · geckoengage.com
Reporting
Gecko offers cross-module analytics, customizable reports, event metrics, communication tracking, and scheduled report delivery and exports.Read 30 Sep 2026 · geckoengage.com
Salesforce integration
The Salesforce integration supports two-way API data exchange, including contact and event information.Read 30 Sep 2026 · academy.geckoengage.com
Shared inbox
The shared inbox brings email, chat, text, and social messages together and lets teams assign messages, add internal notes, and use canned responses.Read 30 Sep 2026 · geckoengage.com
Workflow automation
Workflows can use event triggers, conditional paths, scheduled triggers, and integrations with external systems via webhooks and APIs.Read 30 Sep 2026 · geckoengage.com

Strong points and limits

Strong points

  • Combines email, text, chat, and social messages.
  • AI support includes handoff to human agents.
  • Workflows support triggers and conditional paths.
  • Reports can be scheduled and exported.
  • Offers a free 30-minute demo.

Limits

  • Product pricing is on request.
  • The free demo is not described as a product trial.

Who it suits

Gecko is aimed at higher education teams handling student communications and engagement, including admissions, student services, recruitment, and career services. Institutions can request a demo to discuss a solution.

Verdict

Gecko brings student communications, workflows, AI support, and reporting into a higher education CRM. Institutions should request pricing details and use the demo to discuss fit.

Where Specifiction places it

Alternatives to GeckoAll alternatives →