Gecko vs SurveyMonkey

Gecko is a student engagement CRM for higher education, bringing student conversations, data, and touchpoints together. Its platform includes chat, texting, email, calling, events, contact management, forms, workflows, student portals, AI, and reporting. A shared inbox brings email, text, chat, and social messages together, with tools to assign conversations, add internal notes, and use canned responses. Workflows can use event or scheduled triggers, conditional paths, and connections to external systems through webhooks and APIs. The AI chatbot provides automated support across web, social, and SMS, with complex queries handed to human agents. Other AI capabilities include sentiment analysis, automatic tagging, summaries, and support for over 50 languages. Reporting includes customizable reports, event metrics, communication tracking, and scheduled delivery and exports. Gecko identifies Slate, Salesforce, and Ellucian as systems it works alongside; its Salesforce integration supports two-way API data exchange. Its audience includes admissions, student services, international recruitment, career services, graduate admissions, community colleges, and online education teams. Pricing is on request, and Gecko offers a free 30-minute demo, not described as a product trial.

SurveyMonkey is a platform for creating surveys, forms and quizzes, with response analytics, logic branching, custom branding and API access. Its free Basic plan allows unlimited surveys, but each survey is limited to 10 questions and responses are restricted. The platform lists 1,000 responses per month as a response limit; other listed plans include 15,000 responses per year on Advantage Annual and 40,000 on Premier Annual. Team plans provide shared assets, roles, permissions and consolidated billing, and surveys can accept payments through Stripe or PayPal. Free iOS and Android apps support survey creation and checking recent results; each user may register up to two devices at a time. Paid plans may charge ₹5.00 for each response beyond the applicable limit. Enterprise includes Zoom integration, enhanced governance and security, SSO and regional data centers. SurveyMonkey Audience is listed as reaching more than 335 million people across over 130 countries. Team Advantage is listed at ₹1,550 per user per month, starting with three users and billed annually; Team Premier is ₹3,800 on the same basis. The maker was founded in 1999 and is headquartered in San Mateo, California.