eesel AI for SMS vs Gupshup
eesel AI for SMS
eesel.ai
Gupshup
gupshup.aiSide by side
| Figure | eesel AI for SMS | Gupshup |
|---|---|---|
| Price from | $299/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 4 |
| Spec score · SMS Chatbot Software | 8.9 (#4) | 8.3 (#8) |
| Channels | Eesel lists SMS, WhatsApp, Instagram, Facebook Messenger, live chat, email, helpdesks, Slack, Teams and browser extensions as deployment channels. | The platform supports omnichannel conversations through WhatsApp, Instagram, SMS and RCS. |
| Headquarters | Middletown, Delaware, United States | Cupertino, California, United States |
| Human handoff | Teams can configure escalation by topic, confidence level, or customer request, with handoff through email or a connected helpdesk. | Yes |
| Licence | The terms prohibit reverse engineering, copying, modifying or creating derivative works of the product, consistent with a proprietary SaaS licence. | The reviewed official documentation describes hosted proprietary services and does not identify an open-source licence. |
| Rating on G2 | 4.6 out of 5 from 20 reviews | 4.4 out of 5 from 67 reviews |
| Rating on Software Advice | 4.0 out of 5 from 1 review | 4.3 out of 5 from 35 reviews |
| What it does | Eesel AI deploys agents that answer customer questions, draft or resolve support tickets, and work inside existing helpdesks, chat tools and websites. | Gupshup provides conversational AI and messaging automation for marketing, commerce and customer support. |
Plans
eesel AI for SMS
- FreeFree
- FreeFree
- SMS usage pricing$0.40, paid once
- Teammate$299 a month
- EnterprisePriced on request
Gupshup
- Gupshup messaging feeFree
- WhatsApp API Self ServePriced on request
- WhatsApp API Self-ServeFree
- EnterprisePriced on request
In their own words
eesel AI for SMS
eesel AI for SMS is a web-based agent that replies to customer text messages using connected business knowledge. Named sources include Zendesk, Freshdesk, Google Drive, Notion, Confluence, websites, and Shopify. Teams can set the agent’s tone, topics, and escalation rules through a conversation, then preview responses and address knowledge gaps before launch. The agent supports more than 80 languages and can detect the customer’s language to reply accordingly. It can identify missing knowledge, draft articles for uncovered topics, and surface recurring conversation themes. Teams can set handoff rules based on topic, confidence, or customer request, with escalation through email or a connected helpdesk. A dedicated SMS number is required, and the page says any number that can receive texts can be added. The free plan is free with 100 credits; SMS usage is $0.40, with no platform fee or monthly minimum. The maker says customer data is not used to train AI models and connections are encrypted.
Gupshup
Gupshup provides conversational AI for marketing, commerce, and customer support. Its agents use conversational context to take actions such as booking appointments, cancelling tickets, and making EMI payments. Teams can set engagement rules, connect business tools, apply guardrails, and define a trusted source of truth. Complex conversations can be escalated to human support.
The platform lists WhatsApp, Instagram, SMS, web and app, RCS, and voice channels. It supports trigger campaigns and drip journeys, with metrics to measure their performance. Other listed capabilities include a visual flow builder, AI bot generation, knowledge-base answers, lead qualification, and conversation routing. Integrations include Salesforce Marketing Cloud, MoEngage, CleverTap, Oracle Responsys, WebEngage, Bloomreach, and Braze, alongside custom integrations and more than 500 plug-and-play options.