efficy CRM vs Zoho CRM
efficy CRM
efficy.com
Zoho CRM
zoho.comSide by side
| Figure | efficy CRM | Zoho CRM |
|---|---|---|
| Price from | €69/mo | $14/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 15 |
| Spec score · CRM Software | 8.6 (#49) | 9.4 (#3) |
| Spec score · Customer Relationship Management - Enterprise Software | 8.5 (#9) | 8.5 (#11) |
| AI | Efficy describes AI agents and workflows that operate inside the CRM using business and customer data. | Zoho CRM's AI features provide recommendations, automate follow-ups, flag anomalies, predict outcomes, and decipher emails. |
| AI features | Yes | Yes |
| Founded | 2005 | 1996 |
| Headquarters | Brussels, Belgium | Chennai, India |
| Integrations | Efficy offers native connectors, open APIs, and web services for email, ERP, marketing, telephony, and other business tools. | Zoho CRM offers more than 1,100 ready-to-use app integrations. |
| Marketing automation | Yes | Yes |
| Mobile app | Yes | Yes |
| Visual sales pipeline | Yes | Yes |
| Security | Efficy says it encrypts stored data with AES-256, uses TLS 1.3 in transit, and performs regular penetration tests. | Zoho CRM uses AES encryption and AES-256 encryption on its servers, and supports HIPAA and GDPR compliance functions. |
| Support | Efficy describes a local single point of contact with its Product, Sales, Support, and Operations teams across Europe. | Paid editions include Classic support, with optional paid plans offering faster responses and round-the-clock support; live chat is available 24x5. |
Plans
efficy CRM
- Sales€69 a month
- Customer Service€69 a month
- All-in-one€89 a month
- Custom & Intelligent€119 a month
Zoho CRM
- FreeFree
- Standard$23 a month
- Professional$40 a month
- Enterprise$52 a month
- Ultimate$52 a month
- FreeFree
- Standard$14 a month
- Professional$23 a month
- Enterprise$40 a month
- Ultimate$52 a month
In their own words
Zoho CRM
Zoho CRM gives sales teams tools to manage leads, track contacts, automate follow-ups, and measure sales performance. It includes a visual sales pipeline, email sync, lead scoring, forecasting, marketing automation, and workflow tools. Its AI features can recommend actions, flag anomalies, predict outcomes, automate follow-ups, and help interpret emails. Teams can customize layouts and portals, and connect more than 1,100 applications, including Slack, Teams, Google Drive, Dropbox, Mailchimp, and Zendesk. The free edition supports up to three users and includes leads, documents, and mobile apps. Starter is $14 a month per user with annual billing; Starter Monthly is $20 a month per user. Local taxes are additional, and a 15-day trial is listed. The mobile app can work offline and synchronize later. Developer access includes REST, Bulk, Notification, and Query APIs. Security controls include audit logs, IP restrictions, multi-factor authentication, and encryption; data encryption at rest is available in Enterprise and Ultimate editions.