Effigate vs Ivanti Service Desk

Effigate brings agile project delivery, contract-governed helpdesk support and end-to-end billing into one platform. Project management covers epics, stories, tasks, sprint boards, poker planning, velocity tracking and workload views. Its helpdesk supports priority-based SLA timers, L1/L2/L3 service levels, breach alerts, escalation rules and client visibility controls. Billing supports Fixed Price, Hourly, Bucket-Based and Scope-Based contracts, with rate cards fixed at activation and automated invoicing. Integrations listed include GitHub, GitLab, Gitea, Slack, Microsoft Teams, email, S3, Google Drive and Dropbox. The platform provides a tenant-scoped REST API, MCP-ready workflows, signed outbound webhooks and AI connections for OpenAI, Gemini and Grok. Effigate states that it uses schema-per-tenant isolation, AES-256-GCM encryption at rest, TLS 1.2 or higher in transit and append-only audit logs. Desktop Timer builds are available for macOS, Windows and Linux; screenshot capture modes can be set to full, blurred, silent or disabled under tenant policy. The 7-day free trial includes full access and requires no credit card. Professional costs $79 a month, billed monthly, for up to 25 users. Enterprise has custom pricing and unlimited users.

Ivanti Service Desk has no write-up on Specifiction yet; its figures are above.