eG Enterprise vs OpenText Universal Discovery and CMDB
eG Enterprise
eginnovations.comOpenText Universal Discovery and CMDB
opentext.comSide by side
| Figure | eG Enterprise | OpenText Universal Discovery and CMDB |
|---|---|---|
| Price from | $100/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| Linux | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 1 |
| Spec score · Application Dependency Mapping Software | 8.5 (#5) | 7.2 (#24) |
| Deployment | eG Enterprise can be deployed as SaaS or on-premises, and the company describes support for cloud, hybrid cloud, and on-premises environments. | The product page says it can be deployed via SaaS, public or private cloud, or on premises. |
| Founded | 2001 | 1991 |
| Headquarters | Singapore | Waterloo, Ontario, Canada |
| Purpose | eG Enterprise correlates user experience, application behavior, and infrastructure health to help identify why applications are slow. | It discovers, maps, and manages configuration items across hybrid, network, and multicloud environments. |
| Security and compliance | eG Innovations states that it is certified to ISO/IEC 27001:2022, passed a SOC 2 Type 2 audit, and is GDPR compliant. | The product helps identify misconfigured or noncompliant infrastructure and outdated or vulnerable software to reduce security and compliance risks. |
| Support | The company reports 14 local offices providing regional support and 11 local languages spoken for support. | The Core SaaS service description includes product support and says authorized users can contact support through the web portal or by telephone 24 hours a day, seven days a week. |
Plans
OpenText Universal Discovery and CMDB
- OpenText Universal Discovery and CMDB licensePriced on request
In their own words
eG Enterprise
eG Enterprise is an application and infrastructure monitoring platform from eG Innovations, founded in 2001 and headquartered in Singapore. It correlates user experience, application behavior, and infrastructure health to help identify why applications are slow. Transaction tracing follows Java and.NET activity across application tiers, including errors, database queries, and remote service calls. Agentless digital user experience monitoring identifies slow pages, affected locations, and whether delays arise in browsers, networks, content, or server processing. The Web App Simulator records and replays journeys, runs scripts from multiple locations, and captures failure screenshots. Coverage spans more than 650 technologies across applications, clouds, virtualization, operating systems, storage, networks, custom applications, and containers. Deployment can be SaaS or on premises for cloud, hybrid, and on-premises environments. Service desk, orchestration, DevOps, and ServiceNow integrations support incident workflows. Pricing starts at $100 per month, with a 21-day trial and no free plan.
OpenText Universal Discovery and CMDB
OpenText Universal Discovery and CMDB discovers, maps, and manages configuration items across hybrid, network, and multicloud environments. It combines agent-based, agentless, and API methods for cloud and on-premises visibility. Network discovery covers more than 250 vendors and 3,500 devices, including SDN, SDWAN, firewall, and wireless components. A software library contains over 140,000 titles and end-of-life data. Cloud discovery identifies IaaS and PaaS resources in AWS, Azure, Google Cloud, and Oracle Cloud. Service mapping shows infrastructure dependencies behind business-critical applications and services. Deployment can use SaaS, public or private cloud, or on premises. Depending on storage, an instance can capture up to 200,000 servers or desktops and 200 million configuration items. Core SaaS includes one production tenant, one non-production tenant, and premium discovery for up to 500 server OSIs; customers maintain some discovery components. Pricing is based on environment and deployment needs, with a 30-day trial listed.