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OpenText Universal Discovery and CMDB

opentext.com

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Spec score 7.2 #24 of 42 in Application Dependency Mapping Software

What it is

OpenText Universal Discovery and CMDB discovers, maps, and manages configuration items across hybrid, network, and multicloud environments. It combines agent-based, agentless, and API methods for cloud and on-premises visibility. Network discovery covers more than 250 vendors and 3,500 devices, including SDN, SDWAN, firewall, and wireless components. A software library contains over 140,000 titles and end-of-life data. Cloud discovery identifies IaaS and PaaS resources in AWS, Azure, Google Cloud, and Oracle Cloud. Service mapping shows infrastructure dependencies behind business-critical applications and services. Deployment can use SaaS, public or private cloud, or on premises. Depending on storage, an instance can capture up to 200,000 servers or desktops and 200 million configuration items. Core SaaS includes one production tenant, one non-production tenant, and premium discovery for up to 500 server OSIs; customers maintain some discovery components. Pricing is based on environment and deployment needs, with a 30-day trial listed.

Spec sheet

Purpose
It discovers, maps, and manages configuration items across hybrid, network, and multicloud environments.Read 30 Sep 2026 · opentext.com
Deployment
The product page says it can be deployed via SaaS, public or private cloud, or on premises.Read 30 Sep 2026 · opentext.com
Integrations
Listed integrations include ServiceNow, BMC Helix, Jira Service Management, Microsoft System Center Operations Manager, Microsoft Intune, Cisco Catalyst Center, Jamf, Infoblox, NetApp, HPE OneView, Dynatrace, CyberArk, HashiCorp, BeyondTrust, Broadcom SiteMinder SSO, Raynet, and Salesforce.Read 30 Sep 2026 · opentext.com
Support
The Core SaaS service description includes product support and says authorized users can contact support through the web portal or by telephone 24 hours a day, seven days a week.Read 30 Sep 2026 · opentext.com
Headquarters
Waterloo, Ontario, CanadaRead 28 Sep 2026 · opentext.com
Founded
1991Read 28 Sep 2026 · opentext.com
Maker
OpenText says it was founded in 1991.Read 30 Sep 2026 · opentext.com
Cloud discovery
It identifies IaaS and PaaS resources across AWS, Azure, Google Cloud, and Oracle Cloud.Read 30 Sep 2026 · opentext.com
Discovery methods
Discovery combines agent-based, agentless, and API methods for visibility across multicloud and on-premises environments.Read 30 Sep 2026 · solutions.opentext.com
Network discovery
Advanced network discovery covers more than 250 vendors and 3,500 network devices, including SDN, SDWAN, firewall, and wireless components.Read 30 Sep 2026 · opentext.com
SaaS service and limits
The Core SaaS service description includes one production tenant, one non-production tenant, and premium discovery for up to 500 server OSIs; some discovery components must be deployed and maintained by the customer.Read 30 Sep 2026 · opentext.com
Scale
It can capture up to 200,000 servers or desktops and up to 200 million configuration items per instance, depending on storage used.Read 30 Sep 2026 · opentext.com
Security and compliance
The product helps identify misconfigured or noncompliant infrastructure and outdated or vulnerable software to reduce security and compliance risks.Read 30 Sep 2026 · opentext.com
Service mapping
Service mapping reveals how infrastructure delivers business-critical applications and services to support change and configuration management and reduce mean time to repair.Read 30 Sep 2026 · opentext.com
Software inventory
Its software content library contains over 140,000 software titles and end-of-life data.Read 30 Sep 2026 · opentext.com

Plans and prices

OpenText Universal Discovery and CMDB license Priced on request Price based on environment and deployment needs Read 30 Sep 2026 · solutions.opentext.com

Every OpenText Universal Discovery and CMDB plan and price →

Strong points and limits

Strong points

  • Agent, agentless, and API discovery
  • Covers 250+ network vendors
  • 140,000+ software titles
  • Cloud and on-premises deployment
  • 24/7 support listed for Core SaaS

Limits

  • Pricing depends on environment and deployment
  • Some discovery components need customer maintenance
  • Core SaaS premium discovery limited to 500 server OSIs
  • Large-scale capacity depends on storage

Who it suits

This suits organizations managing mixed cloud, network, and on-premises infrastructure that need discovery, dependency mapping, service views, and configuration records. It is also aimed at teams requiring integrations and large deployment capacity.

Verdict

OpenText Universal Discovery and CMDB offers broad discovery, mapping, integrations, and deployment choices for complex environments. Buyers need a tailored quote and must account for customer-maintained components in Core SaaS.

Where Specifiction places it

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