eGain Customer Engagement Hub vs Microsoft Dynamics 365 Sales
eGain Customer Engagement Hub
egain.comMicrosoft Dynamics 365 Sales
microsoft.comSide by side
| Figure | eGain Customer Engagement Hub | Microsoft Dynamics 365 Sales |
|---|---|---|
| Price from | — | $4/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 0 | 11 |
| Spec score · Customer Service CRM Software | 7.8 (#12) | 8.7 (#3) |
| Audience | eGain names financial services, health care, retail, communications, utilities, and government among the industries it serves. | Microsoft identifies sales leaders and executives, sales representatives and account managers, and sales operations and administrators as audiences for its sales agents. |
| Founded | 1997 | 1975 |
| Headquarters | Sunnyvale, California, United States | Redmond, Washington, USA |
| Integrations | eGain says its suite offers certified out-of-the-box adapters for call center, content, and business systems, plus a published web services API. | Microsoft documentation lists integrations with Microsoft Teams, Exchange Online, SharePoint, and LinkedIn Sales Navigator. |
| Mobile | eGain Mobile can extend deployments to existing or new Android and iOS apps, with capabilities including virtual assistant, chat, self-service, and notifications. | The Dynamics 365 Sales mobile app is available on iOS and Android, but does not work in China, Government/Sovereign cloud, or Dynamics 365 Customer Engagement on-premises. |
| Security | eGain lists SOC 2 Type II certification, FedRAMP authorization, HIPAA and GDPR compliance, and PCI DSS compliance among its trust credentials. | Sales data is stored in Dataverse and, for certain features, Azure resources; Microsoft says the data can be protected with Customer Lockbox and encrypted with customer-managed keys, with conversation intelligence exceptions. |
Plans
Microsoft Dynamics 365 Sales
- Dynamics 365 Human Resources Self Service$4 a month
- Dynamics 365 Sales free trialPriced on request
- Dynamics 365 Sales free trialPrice not published
- Dynamics 365 Sales Professional$65 a month
- Dynamics 365 Human Resources$135 a month
- Dynamics 365 Sales Enterprise Edition$105 a month
- Dynamics 365 Sales Premium$150 a month
- Microsoft Relationship SalesPriced on request
- Dynamics 365 Sales Professional$65 a year
- Dynamics 365 Sales Enterprise Edition$105 a year
In their own words
eGain Customer Engagement Hub
eGain Customer Engagement Hub combines omnichannel customer engagement with knowledge management for contact centers and enterprises. A visual designer sets shared business rules and workflows across channels, while eGain Solve tracks service requests or cases across channels and people. A centralized knowledge base, adapters for existing repositories and a digital desktop help bring information, guidance and external data into agents’ work. The suite describes engagement through web self-service, mobile, messaging, chat, social, click-to-call, cobrowsing, email and phone. eGain Mobile can extend deployments to Android and iOS apps with virtual assistant, chat, self-service and notifications. The desktop includes collaboration and gamification, and the product describes integrated customer journey analytics. Integrations include certified adapters for call-center, content and business systems, plus a published web services API. eGain lists SOC 2 Type II certification, FedRAMP authorization, and HIPAA and GDPR compliance. The Customer Engagement Hub price is available on request; the page lists no plan price or trial offer.
Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales has no write-up on Specifiction yet; its figures are above.