eGain Customer Engagement Hub vs Zendesk Guide
eGain Customer Engagement Hub
egain.com
Zendesk Guide
zendesk.comSide by side
| Figure | eGain Customer Engagement Hub | Zendesk Guide |
|---|---|---|
| Price from | — | $19/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 0 | 10 |
| Spec score · Customer Service CRM Software | 7.8 (#12) | 8.4 (#7) |
| Audience | eGain names financial services, health care, retail, communications, utilities, and government among the industries it serves. | both |
| Headquarters | Sunnyvale, California, United States | San Francisco, California, United States |
| Integrations | eGain says its suite offers certified out-of-the-box adapters for call center, content, and business systems, plus a published web services API. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| What it does | eGain Customer Engagement Hub is a unified platform for omnichannel customer engagement and knowledge management. | Zendesk Guide provides customizable internal, IT, agent-only and customer-facing knowledge bases with self-service access. |
Plans
Zendesk Guide
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPrice not published
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
In their own words
eGain Customer Engagement Hub
eGain Customer Engagement Hub combines omnichannel customer engagement with knowledge management for contact centers and enterprises. A visual designer sets shared business rules and workflows across channels, while eGain Solve tracks service requests or cases across channels and people. A centralized knowledge base, adapters for existing repositories and a digital desktop help bring information, guidance and external data into agents’ work. The suite describes engagement through web self-service, mobile, messaging, chat, social, click-to-call, cobrowsing, email and phone. eGain Mobile can extend deployments to Android and iOS apps with virtual assistant, chat, self-service and notifications. The desktop includes collaboration and gamification, and the product describes integrated customer journey analytics. Integrations include certified adapters for call-center, content and business systems, plus a published web services API. eGain lists SOC 2 Type II certification, FedRAMP authorization, and HIPAA and GDPR compliance. The Customer Engagement Hub price is available on request; the page lists no plan price or trial offer.
Zendesk Guide
Zendesk Guide has no write-up on Specifiction yet; its figures are above.