Elastic Observability vs ServiceNow IT Operations Management
Elastic Observability
elastic.co
ServiceNow IT Operations Management
servicenow.comSide by side
| Figure | Elastic Observability | ServiceNow IT Operations Management |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 2 | 2 |
| Spec score · IT Operations Management Software | 8.1 (#7) | 5.8 (#24) |
| Founded | 2012 | 2004 |
| Headquarters | Amsterdam, Netherlands and Mountain View, California, United States | Santa Clara, California, United States |
Plans
Elastic Observability
- Observability Serverless CompletePrice not published
- Observability Serverless Logs EssentialsPrice not published
ServiceNow IT Operations Management
- ITOM AdvancedPriced on request
- ITOM PrimePriced on request
In their own words
Elastic Observability
Elastic Observability has no write-up on Specifiction yet; its figures are above.
ServiceNow IT Operations Management
ServiceNow IT Operations Management is a cloud-deployed product accessed through the web for managing IT operations. It provides workflow automation, event correlation, service mapping, log management, and synthetic monitoring. The paid product has two listed plans. ITOM Advanced includes Discovery, Service Mapping, Certificate Inventory and Management, AI Agent Topology Mapping, API Insights, and Enhanced Automation Playbook. ITOM Prime includes all Advanced capabilities and adds AI Specialists, Event Management, Metric Intelligence, Health Log Analytics, and Service Observability. ServiceNow was founded in 2004 and is headquartered in Santa Clara, California, United States. Organizations can use the plan descriptions to identify whether Prime’s additional event, metric, log analytics, and observability functions match their requirements. The listed platform is web, with cloud deployment.