ElevaTechPro vs Serfy
ElevaTechPro
elevatechpro.com
Serfy
serfy.ioSide by side
| Figure | ElevaTechPro | Serfy |
|---|---|---|
| Price from | — | €25/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 2 |
| Spec score · Elevator Service Software | 8.8 (#2) | 7.9 (#11) |
| Compliance | Its compliance engine calculates jurisdiction-specific inspection intervals, filing deadlines, and renewal periods for 48 states. | The homepage states that Serfy is ISO 27001 certified. |
| Dispatch | Dispatchers can drag work orders between technicians and 30-minute slots, use SLA timers and escalate emergency entrapments. | Its assignment engine ranks technicians using skills, certifications, GPS proximity, workload, and van parts inventory. |
| Integrations | Professional and Enterprise include QuickBooks Online synchronization and Stripe payments; QuickBooks Desktop is supported through IIF export. | The maker lists two-way synchronization with QuickBooks Online, NetSuite, and Sage Intacct, plus OpenAPI REST endpoints and outgoing webhooks. |
| Offline mobile | The technician mobile app is a Progressive Web App that supports inspections in airplane mode and syncs when connectivity returns. | Serfy offers native iOS and Android apps with offline functionality and automatic synchronization when connectivity returns. |
| Security | Enterprise includes SSO / SAML authentication and custom data retention policies. | The maker describes SAML 2.0 single sign-on, TOTP two-factor authentication, role-based access control, and an immutable compliance audit trail. |
| Support | Starter targets one-business-day email responses, Professional targets four business hours for email and phone, and Enterprise provides a dedicated manager and SLA response. | The Professional plan includes priority support, and the pricing page says Serfy will respond to demo inquiries within 24 hours. |
| Work orders | Work orders capture technician time, parts, customer signatures and can trigger invoice generation when closed. | The platform manages work orders from request and scheduling through inspection, approval, and client sign-off. |
Plans
ElevaTechPro
- EnterprisePriced on request
- ProfessionalPriced on request
- StarterPriced on request
In their own words
ElevaTechPro
ElevaTechPro is an elevator maintenance management platform for elevator contractors. It covers asset registers, inspection workflows, preventive maintenance, dispatch, service contracts and compliance records. Its compliance engine calculates inspection intervals, filing deadlines and renewal periods for 48 states. Inspection workflows include more than 167 ASME A17.1 checklist items, photo capture, digital signatures and instant PDF compliance reports. The dispatch board supports drag-and-drop scheduling, SLA countdowns and one-click escalation for emergency entrapment dispatch. Technicians can use an installable Progressive Web App on iPhone or Android, complete inspections in airplane mode and sync after connectivity returns; native iOS and Android apps are roadmap items. QuickBooks Online sync and Stripe payments are included in Professional and Enterprise, while API access is listed for Enterprise. Starter permits up to 20 users and 500 units; Professional allows up to 100 users and 2,500 units, and Enterprise lists no user or unit cap. Pricing is available from sales, with a 14-day trial.
Serfy
Serfy is a field service management platform for commercial service teams, covering work from quotes and requests through dispatch and billing. Work orders can move through scheduling, inspection, approval, and client sign-off. Its assignment engine ranks technicians using skills, certifications, GPS proximity, workload, and van parts inventory. Native iOS and Android apps support offline work and sync when connectivity returns. Asset tools include site and equipment hierarchies, preventive maintenance schedules, reliability analytics, and warranty tracking. Clients can submit requests, track technician arrival, view service histories, and approve quotes through a self-service portal; subcontractors receive controlled task access. Completed work orders can generate invoices, with card and ACH payments through Stripe. Serfy lists two-way synchronization with QuickBooks Online, NetSuite, and Sage Intacct, plus REST endpoints and outgoing webhooks. Other features include no-code workflows, an AI operations copilot, and OCR for turning incoming emails and PDF forms into work orders. Professional costs €25.00 per month, supports up to 25 users, and includes priority support. Serfy is headquartered in Vilnius, Lithuania, and describes itself as ISO 27001 certified.