ElevaTechPro vs Total Service
ElevaTechPro
elevatechpro.com
Total Service
totalservice.cloudSide by side
| Figure | ElevaTechPro | Total Service |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 1 |
| Spec score · Elevator Service Software | 8.8 (#2) | 7.0 (#21) |
| Customer portal | Building managers use email login links scoped to assigned buildings to download certificates, view violations, pay invoices and submit requests. | Customers can view work orders, inspection and compliance documents, invoices and payment history, and submit service requests. |
| Security | Enterprise includes SSO / SAML authentication and custom data retention policies. | TS Cloud states that it protects service-operations information through robust encryption and access controls. |
| Support | Starter targets one-business-day email responses, Professional targets four business hours for email and phone, and Enterprise provides a dedicated manager and SLA response. | Total Service provides live demos, onboarding with customer data, testing, feedback, training, and personalized support. |
Plans
ElevaTechPro
- EnterprisePriced on request
- ProfessionalPriced on request
- StarterPriced on request
In their own words
ElevaTechPro
ElevaTechPro is an elevator maintenance management platform for elevator contractors. It covers asset registers, inspection workflows, preventive maintenance, dispatch, service contracts and compliance records. Its compliance engine calculates inspection intervals, filing deadlines and renewal periods for 48 states. Inspection workflows include more than 167 ASME A17.1 checklist items, photo capture, digital signatures and instant PDF compliance reports. The dispatch board supports drag-and-drop scheduling, SLA countdowns and one-click escalation for emergency entrapment dispatch. Technicians can use an installable Progressive Web App on iPhone or Android, complete inspections in airplane mode and sync after connectivity returns; native iOS and Android apps are roadmap items. QuickBooks Online sync and Stripe payments are included in Professional and Enterprise, while API access is listed for Enterprise. Starter permits up to 20 users and 500 units; Professional allows up to 100 users and 2,500 units, and Enterprise lists no user or unit cap. Pricing is available from sales, with a 14-day trial.
Total Service
Total Service is an ERP for elevator, HVAC, fire and life-safety, and specialty contractors. Its platform combines dispatch, scheduling, job costing, CRM, billing, project management, inventory, financials and reporting. Native payroll handles union agreements, apprenticeship tiers, benefit contributions, multi-state withholding, certified payroll and prevailing-wage reports. A customer portal exposes work orders, inspection and compliance documents, invoices and payment history, and accepts service requests. TS Cloud lists six live AI capabilities: AI Assistant, Dashboard Copilot, AI Report Builder, AI Document Template Engine, In-App Coach and Technician Assist. The cloud-native architecture provides real-time operational visibility, with Android and iOS mobile access and API support for custom integrations. Standard deployments include industry-specialist implementation support in the first-year agreement. Pricing is on request and depends on staffing, modules, payroll complexity, locations and migration scope. A February 2026 announcement described controlled beta availability.