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Total Service

totalservice.cloud

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Spec score 7.0 #22 of 24 in Elevator Service Software

What it is

Total Service is an ERP for elevator, HVAC, fire and life-safety, and specialty contractors. Its platform combines dispatch, scheduling, job costing, CRM, billing, project management, inventory, financials and reporting. Native payroll handles union agreements, apprenticeship tiers, benefit contributions, multi-state withholding, certified payroll and prevailing-wage reports. A customer portal exposes work orders, inspection and compliance documents, invoices and payment history, and accepts service requests. TS Cloud lists six live AI capabilities: AI Assistant, Dashboard Copilot, AI Report Builder, AI Document Template Engine, In-App Coach and Technician Assist. The cloud-native architecture provides real-time operational visibility, with Android and iOS mobile access and API support for custom integrations. Standard deployments include industry-specialist implementation support in the first-year agreement. Pricing is on request and depends on staffing, modules, payroll complexity, locations and migration scope. A February 2026 announcement described controlled beta availability.

Spec sheet

Purpose
Total Service is an all-in-one ERP for elevator, HVAC, fire and life-safety, and specialty contractors.Read 1 Oct 2026 · totalservice.cloud
Security
TS Cloud states that it protects service-operations information through robust encryption and access controls.Read 1 Oct 2026 · totalservice.cloud
Support
Total Service provides live demos, onboarding with customer data, testing, feedback, training, and personalized support.Read 1 Oct 2026 · totalservice.cloud
Headquarters
West Hills, California, United StatesRead 23 Sep 2026 · totalservice.cloud
Founded
1991Read 23 Sep 2026 · totalservice.cloud
AI
TS Cloud lists six live AI capabilities: AI Assistant, Dashboard Copilot, AI Report Builder, AI Document Template Engine, In-App Coach, and Technician Assist.Read 1 Oct 2026 · totalservice.cloud
API and integrations
Total Service offers API access for custom integrations and lists accounting connections, telematics/GPS, and parts-catalog integrations as current priorities.Read 1 Oct 2026 · totalservice.cloud
Availability
The February 2026 announcement described TS Cloud as being in a controlled beta program with select customers.Read 1 Oct 2026 · totalservice.cloud
Cloud architecture
TS Cloud is described as a fully cloud-native architecture with real-time operational visibility.Read 1 Oct 2026 · totalservice.cloud
Core operations
The platform combines dispatch, scheduling, job costing, CRM, billing, project management, inventory, financials, and reporting.Read 1 Oct 2026 · totalservice.cloud
Customer portal
Customers can view work orders, inspection and compliance documents, invoices and payment history, and submit service requests.Read 1 Oct 2026 · totalservice.cloud
Implementation
For standard deployments, implementation support from industry specialists is included in the first-year agreement.Read 1 Oct 2026 · totalservice.cloud
Mobile
The platform announcement states that mobile access supports both Android and iOS.Read 1 Oct 2026 · totalservice.cloud
Payroll
Native payroll handles union agreements, apprenticeship tiers, benefit contributions, multi-state withholding, certified payroll, and prevailing-wage reports.Read 1 Oct 2026 · totalservice.cloud

Plans and prices

Custom plan Priced on request active field technicians · selected modules · payroll complexity · entities/locations · implementation and data migration scope Read 1 Oct 2026 · totalservice.cloud

Every Total Service plan and price →

Strong points and limits

Strong points

  • Native payroll handles union requirements
  • Customer portal includes compliance documents
  • Six listed AI capabilities
  • Android and iOS mobile access
  • API supports custom integrations

Limits

  • Pricing requires a custom quote
  • Controlled beta had select customers
  • Implementation scope affects plan pricing

Who it suits

Elevator, HVAC, fire and life-safety, and specialty contractors needing integrated field, financial and compliance operations. Organizations should note that the February 2026 announcement described a controlled beta with select customers.

Verdict

Total Service brings contractor operations, payroll, customer access and AI tools into one cloud ERP. Its specialized payroll and compliance coverage are notable, while availability and final pricing depend on deployment details.

Where Specifiction places it

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