Elevio vs Eurekos
Elevio
elev.io
Eurekos
eurekos.comSide by side
| Figure | Elevio | Eurekos |
|---|---|---|
| Price from | $125/mo | €475/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 1 |
| Spec score · Customer Education Software | 8.2 (#6) | 8.0 (#13) |
| Audience | Elevio describes its product as helping support, customer success, product and content teams. | The company describes the platform as tailored to customer, partner, and professional training, including organizations reaching their extended enterprise. |
| Company location | Elevio describes itself as a Melbourne-based startup. | Eurekos Systems ApS lists its address in Hillerød, Denmark. |
| Founded | 2015 | 2018 |
| Headquarters | Melbourne, Australia | Hillerød, Denmark |
| Integrations | The integrations page lists connections including Freshdesk, Help Scout, Intercom, Slack, StatusPage and WordPress. | Native integrations include Salesforce, Microsoft Teams, Zoom, Google Meet, Adobe Connect, Stripe, PayPal, H5P, AWS, and Dropbox; an open API supports other systems. |
| Product | Elevio delivers contextual product knowledge to customers, support agents and internal teams. | Eurekos is an LMS for creating, managing, delivering, and monetizing training for internal and external audiences. |
| Security | The pages reviewed did not state specific security certifications or compliance claims. | Eurekos states that it has ISO/IEC 27001 and ISO/IEC 27701 certifications and describes GDPR compliance, SSO, access controls, vulnerability scanning, and penetration testing. |
| Support | The Premium plan includes priority support. | Technical support and customer service are included in the standard license, including platform configuration and integration assistance. |
Plans
Elevio
- Starter$125 a month
- Regular$189 a month
- Premium$389 a month
- EnterprisePriced on request
In their own words
Elevio
Elevio delivers product guidance to customers, support agents, and internal teams through an Assistant embedded in a product or website. Users can open help content without leaving the page, and Elevio says it surfaces relevant material before ticket submission, deflecting 20% of customer tickets on average. Support staff can add in-app help hotspots with a visualizer, without developer involvement. Users can leave feedback on the help, including a note for follow-up when feedback is negative. A hosted knowledge base can be styled and configured with CSS, HTML, JavaScript, colors, content, and logos. Listed integrations include Freshdesk, Help Scout, Intercom, Slack, StatusPage, and WordPress; the pricing page also lists a JavaScript API. All plans include 1,000,000 page views. Elevio launched in 2015 and describes itself as a Melbourne-based startup serving support, customer success, product, and content teams. It is available via web and API. Plans start at $125 a month billed annually, or $155 month-to-month; a 14-day trial is available, with no free plan.