Elevio vs Peerfold
Elevio
elev.ioPeerfold
peerfold.comSide by side
| Figure | Elevio | Peerfold |
|---|---|---|
| Price from | $125/mo | $99/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 7 |
| Spec score · Customer Education Software | 8.2 (#6) | 8.2 (#7) |
| Audience | Elevio describes its product as helping support, customer success, product and content teams. | Peerfold identifies customer education, education and L&D, HR and compliance, business leaders, partner programs and developers as audiences. |
| Founded | 2015 | 2007 |
| Headquarters | Melbourne, Australia | Ft Denaud, Florida, United States |
| Integrations | The integrations page lists connections including Freshdesk, Help Scout, Intercom, Slack, StatusPage and WordPress. | Listed integrations include HubSpot, Salesforce, Day.ai, Zoom, GoToWebinar, Microsoft Teams, Wistia, Contrast, HeyGen and Synthesia. |
| Support | The Premium plan includes priority support. | The product includes a Help Center and Peerfold AI in the admin, and its privacy page says a person will answer questions sent to [email protected]. |
Plans
Elevio
- Starter$125 a month
- Regular$189 a month
- Premium$389 a month
- EnterprisePriced on request
Peerfold
- Organization seats add-on$99 a month
- Starter$209 a month
- Community add-on$350 a month
- Partner program add-on$350 a month
- Community, standalone$700 a month
- Professional$816 a month
- Enterprise$1,800 a month
In their own words
Elevio
Elevio delivers product guidance to customers, support agents, and internal teams through an Assistant embedded in a product or website. Users can open help content without leaving the page, and Elevio says it surfaces relevant material before ticket submission, deflecting 20% of customer tickets on average. Support staff can add in-app help hotspots with a visualizer, without developer involvement. Users can leave feedback on the help, including a note for follow-up when feedback is negative. A hosted knowledge base can be styled and configured with CSS, HTML, JavaScript, colors, content, and logos. Listed integrations include Freshdesk, Help Scout, Intercom, Slack, StatusPage, and WordPress; the pricing page also lists a JavaScript API. All plans include 1,000,000 page views. Elevio launched in 2015 and describes itself as a Melbourne-based startup serving support, customer success, product, and content teams. It is available via web and API. Plans start at $125 a month billed annually, or $155 month-to-month; a 14-day trial is available, with no free plan.
Peerfold
Peerfold combines a customer education academy, community and partner program on one CRM record. Its course authoring tools include a 21-block editor, AI course creation, quizzes, exams and versioned publishing. Courses can include SCORM, video, audio, learning pathways and live sessions. The platform supports serial-numbered certificates with public verification, Open Badges 2.0, LinkedIn sharing, external issuer connectors, CEU credits, deadlines and recertification. Completions, scores, certificates and deadlines can sync to HubSpot, Salesforce or Day.ai records. Customers can use Peerfold’s hosted interface, WordPress plugin, native HubSpot app or headless delivery through React components or the API. Developer tools include an OpenAPI 3.1 REST API, signed webhooks, JavaScript and React SDKs, and MCP agent tools. Pricing starts at $149/mo billed annually, and a 14-day trial is listed; there is no free plan. The WordPress plugin is beta and not listed in the WordPress.org directory, and Peerfold is not yet in the HubSpot App Marketplace or Salesforce AppExchange. The service is hosted in the United States.