Elevio vs Thinkific
Elevio
elev.ioThinkific
thinkific.comSide by side
| Figure | Elevio | Thinkific |
|---|---|---|
| Price from | $125/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 14 |
| Spec score · Customer Education Software | 8.2 (#6) | 8.3 (#5) |
| Audience | Elevio describes its product as helping support, customer success, product and content teams. | Thinkific identifies subject matter experts, academies or professional training businesses, and companies seeking revenue growth or reduced churn as core customer groups. |
| Founded | 2015 | 2012 |
| Headquarters | Melbourne, Australia | Vancouver, British Columbia, Canada |
| Integrations | The integrations page lists connections including Freshdesk, Help Scout, Intercom, Slack, StatusPage and WordPress. | The App Store features integrations including HubSpot, QuickBooks, Zoom, Zapier, Shopify, Meta Pixel, Google Analytics, and Kit. |
| Support | The Premium plan includes priority support. | Thinkific lists email and chat support on Basic and Start, phone and priority email support on Grow, and a dedicated Customer Success Team on Plus. |
Plans
Elevio
- Starter$125 a month
- Regular$189 a month
- Premium$389 a month
- EnterprisePriced on request
Thinkific
- BasicPrice not published
- BasicPriced on request
- StartPriced on request
- StartPrice not published
- GrowPriced on request
- GrowPrice not published
- PlusPriced on request
- Basic (annual)€39 a year
- Basic (monthly)€53 a month
- Start (annual)€79 a year
In their own words
Elevio
Elevio delivers product guidance to customers, support agents, and internal teams through an Assistant embedded in a product or website. Users can open help content without leaving the page, and Elevio says it surfaces relevant material before ticket submission, deflecting 20% of customer tickets on average. Support staff can add in-app help hotspots with a visualizer, without developer involvement. Users can leave feedback on the help, including a note for follow-up when feedback is negative. A hosted knowledge base can be styled and configured with CSS, HTML, JavaScript, colors, content, and logos. Listed integrations include Freshdesk, Help Scout, Intercom, Slack, StatusPage, and WordPress; the pricing page also lists a JavaScript API. All plans include 1,000,000 page views. Elevio launched in 2015 and describes itself as a Melbourne-based startup serving support, customer success, product, and content teams. It is available via web and API. Plans start at $125 a month billed annually, or $155 month-to-month; a 14-day trial is available, with no free plan.
Thinkific
Thinkific is a learning commerce platform for experts and teams offering courses, communities, memberships, downloads, coaching, webinars, and other digital learning products. A drag-and-drop builder, quizzes, assignments, certificates, learning paths, and video and slide import support course creation. Course formats include video, text, audio, PDFs, quizzes, assignments, surveys, downloadable files, and SCORM; SCORM is available on Plus. Communities can include discussions, profiles, live events, moderation, and weekly email digests. Selling tools cover checkout, subscriptions, payment plans, coupons, bundles, upsells, multi-currency checkout, tax and VAT automation, and B2B invoicing. The platform supports a custom domain, integrated payments, email marketing, and a native mobile app. It runs on web, iOS, Android, and through an API. Basic, Start, and Grow list capacity for 10,000 current students; Plus has custom student capacity. There is no free plan, and a 30-day trial is available. Basic costs €39 a year or €53 a month. Start costs €79 a year or €107 a month. Thinkific was founded in 2012 and is headquartered in Vancouver, British Columbia, Canada.