Elevio vs Tivali LMS
Elevio
elev.ioTivali LMS
tivali.netSide by side
| Figure | Elevio | Tivali LMS |
|---|---|---|
| Price from | $125/mo | $49/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 4 | 4 |
| Spec score · Customer Education Software | 8.2 (#6) | 7.3 (#19) |
| Integrations | The integrations page lists connections including Freshdesk, Help Scout, Intercom, Slack, StatusPage and WordPress. | The maker names Zoom, Google Meet, and Microsoft Teams as compatible meeting-link platforms and offers custom integrations with internal systems on the Custom plan. |
| Support | The Premium plan includes priority support. | Tivali lists [email protected] for support inquiries and says in-app help can provide account details for a faster response. |
Plans
Elevio
- Starter$125 a month
- Regular$189 a month
- Premium$389 a month
- EnterprisePriced on request
Tivali LMS
- Starter$49 a month
- Professional$99 a month
- Enterprise$250 a month
- Custom$1,000 a month
In their own words
Elevio
Elevio delivers product guidance to customers, support agents, and internal teams through an Assistant embedded in a product or website. Users can open help content without leaving the page, and Elevio says it surfaces relevant material before ticket submission, deflecting 20% of customer tickets on average. Support staff can add in-app help hotspots with a visualizer, without developer involvement. Users can leave feedback on the help, including a note for follow-up when feedback is negative. A hosted knowledge base can be styled and configured with CSS, HTML, JavaScript, colors, content, and logos. Listed integrations include Freshdesk, Help Scout, Intercom, Slack, StatusPage, and WordPress; the pricing page also lists a JavaScript API. All plans include 1,000,000 page views. Elevio launched in 2015 and describes itself as a Melbourne-based startup serving support, customer success, product, and content teams. It is available via web and API. Plans start at $125 a month billed annually, or $155 month-to-month; a 14-day trial is available, with no free plan.