EliseAI AI-Guided Tours vs Latch Viewing Management

EliseAI AI-Guided Tours is a self-guided touring service for property management and leasing operations. Prospects can schedule through listing services or EliseAI’s chat, SMS, email, or voice channels, then tour at any time, including nights, weekends, and holidays. Access uses temporary one-time codes through smart locks or lockboxes, and ID verification may be required. During a tour, an AI assistant can answer questions by chat or voice, share property and unit details, and help prospects navigate. The Engrain integration provides interactive maps with the prospect’s location, available units, amenities, photos, and details. Afterward, the assistant can request feedback, send application links and reminders, and answer further questions. The service syncs with CRM and property management systems to keep unit status, availability, and lead data consistent. Its dashboard tracks scheduled tours, attendance, conversion, ID verification rate, and staffed versus unstaffed hours. Prospects use messaging and a phone browser without downloading an app. Pricing is available by request; no trial offer is listed.

Latch Viewing Management is a web workflow for scheduling property viewings, sending reminders, and recording outcomes. Applicants choose a slot through a shared booking flow, with availability synchronizing in real time with Google or Outlook calendars. Latch describes automated reminders 24 and two hours before a viewing, with confirmations sent by email and SMS. Teams can collect structured feedback and track outcomes such as attended, no-show, applied, and declined. Reporting covers booked, attended, and applied rates by property, as well as pipeline activity across properties. Viewings can be assigned to team members or external agents, and applicant communications can be logged on a timeline. Latch says viewing data is encrypted at rest and in transit, with role-based access, consent-aware communication history, and an audit trail. Basic is free forever and includes three leases, 20 documents, five standard reports monthly, and one user. Pro is £20 per month with eight leases included and £1 per extra lease. The site's App Store and Google Play offerings are labeled coming soon.