Elium vs Shelf
Elium
elium.comShelf
shelf.ioSide by side
| Figure | Elium | Shelf |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 1 |
| Spec score · Knowledge base software | 8.8 (#14) | 7.2 (#125) |
| Spec score · AI Knowledge Base Software | 8.5 (#10) | 6.8 (#32) |
| Audience | Elium targets global operations, customer service, IT support, AI and data, and strategy and research teams. | Shelf describes AI Knowledge Management as serving business and knowledge-management teams, and its AI Data Layer as serving technical teams. |
| Founded | 2008 | 2017 |
| Integrations | Elium lists 65 integrations, including Microsoft 365, Google Workspace, MCP, ChatGPT, Claude, SharePoint, OneDrive, Google Drive, Slack, Salesforce, ServiceNow and Zendesk. | The integrations page lists connectors including SharePoint, Salesforce Knowledge, Confluence, Notion, ServiceNow, and Intercom. |
| Support | Team and Corporate include email and in-app chat support, while Enterprise adds priority SLA-backed support, a dedicated team and direct phone and web-conference support. | Shelf’s Salesforce app guide directs customers to their Shelf Account Manager or [email protected] for assistance. |
Plans
In their own words
Elium
Elium is a knowledge platform that organizes scattered organisational know-how into a governed source for people and AI agents. Web and mobile access support rich articles, tags, permissions, alerts, and an expert directory for social knowledge sharing. Every plan includes unlimited AI search and answers with citations and no usage credits. Governance features cover ownership, validation, retirement, and expiry reminders; Corporate and Enterprise add approval workflows. Elium lists 65 integrations, including Microsoft 365, Google Workspace, MCP, ChatGPT, Claude, SharePoint, OneDrive, Google Drive, Slack, Salesforce, ServiceNow, and Zendesk. GraphQL and Search APIs plus MCP connectivity support custom applications and retrieval pipelines. It offers Android, iOS, web, API, extension, and self-hosted deployment, with SSO and version history. Default hosting is in Google Cloud’s Belgium region, with sovereign French hosting through 3DS Outscale. Elium says customer content is not used to train models. Team costs €15 a month billed yearly with a 10-user minimum; Corporate costs $20 a month billed yearly with the same minimum. There is no free plan, but a free trial is available.