Shelf

Spec sheet

Product

Shelf turns enterprise documents, files, and other knowledge sources into structured, contextualized information for people and AI.Read 10 Oct 2026 · shelf.io

Audience

Shelf describes AI Knowledge Management as serving business and knowledge-management teams, and its AI Data Layer as serving technical teams.Read 10 Oct 2026 · shelf.io

Integrations

The integrations page lists connectors including SharePoint, Salesforce Knowledge, Confluence, Notion, ServiceNow, and Intercom.Read 10 Oct 2026 · shelf.io

Security

Shelf’s technology page states that it is SOC 2 Type II certified and uses TLS 1.2+ in transit and AES-256 encryption at rest.Read 10 Oct 2026 · shelf.io

Compliance

Shelf’s Trust Center lists SOC 2, PCI DSS SAQ A, GDPR, CCPA, EU AI Act, NIST CSF 2.0, and HIPAA under compliance.Read 10 Oct 2026 · trust.shelf.io

Support

Shelf’s Salesforce app guide directs customers to their Shelf Account Manager or [email protected] for assistance.Read 10 Oct 2026 · help.shelf.io

Founded

2017Read 28 Sep 2026 · shelf.io

Access controls

Shelf lists SSO and SCIM support and granular user group based permissions.Read 10 Oct 2026 · shelf.io

AI data layer

Cortex as a Service is for teams that want Shelf Cortex beneath an application or AI experience they already own.Read 10 Oct 2026 · shelf.io

Browser requirement

Shelf’s web-based features require WebSocket support, and the organization’s firewall must allow it.Read 10 Oct 2026 · help.shelf.io

Cortex processing

Shelf Cortex structures information, adds business context, applies governance, and continuously identifies knowledge quality issues.Read 10 Oct 2026 · shelf.io

Data residency

Shelf says its data residency requirements are met for the US, EU, and Canada.Read 10 Oct 2026 · shelf.io

Developer access

Shelf describes its architecture as API-first and lists Python and Node SDKs.Read 10 Oct 2026 · shelf.io

Knowledge management

Shelf provides tools to manage, govern, create, find, and use enterprise knowledge.Read 10 Oct 2026 · shelf.io

Plans and prices

Every Shelf plan and price →

Where Specifiction places it

• AI Knowledge Base Software#32 of 366.8
• Knowledge base software#125 of 1387.2