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KnowledgeOwl

knowledgeowl.com

From $100/mo Free trial WebAPI
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Spec score 8.5 #8 of 50 in HR Knowledge Base Software

Spec sheet

What it does
KnowledgeOwl is a hosted platform for creating internal and external knowledge bases and documentation.Read 15 Oct 2026 · knowledgeowl.com
Publishing audience
bothRead 20 Sep 2026 · knowledgeowl.com
Free plan
NoRead 20 Sep 2026 · knowledgeowl.com
Paid from
100Read 20 Sep 2026 · knowledgeowl.com
Integrations
Listed integrations include Slack, Zapier, Zendesk, Userlane, Ottokit, Salesforce, Microsoft Copilot and contextual widgets.Read 15 Oct 2026 · knowledgeowl.com
Security
The service encrypts data in transit and at rest, supports TLS and SSO, hashes passwords and requires VPN plus MFA for customer-data access.Read 15 Oct 2026 · knowledgeowl.com
Compliance
KnowledgeOwl states GDPR and PCI-A compliance, publishes a CAIQ assessment and says its SOC 2 audit is still in progress.Read 15 Oct 2026 · support.knowledgeowl.com
Headquarters
Boulder, Colorado, United StatesRead 28 Sep 2026 · knowledgeowl.com
Founded
2011Read 28 Sep 2026 · knowledgeowl.com
Access control
Reader groups, private articles, SAML SSO, Salesforce SSO and custom author roles provide granular permissions.Read 15 Oct 2026 · knowledgeowl.com
Analytics
Owl Analytics tracks searches, article performance, reader behavior and content gaps, with retention varying by plan.Read 15 Oct 2026 · knowledgeowl.com
API authentication
API requests require HTTPS and basic authentication using an API key as the username and a dummy password.Read 15 Oct 2026 · support.knowledgeowl.com
API documentation
Documentation covers authentication, scoped key permissions, pagination, query operators, formats, usage limits and an endpoint reference.Read 15 Oct 2026 · support.knowledgeowl.com
API limits
The documented API guidance asks customers making more than 1,500 requests per five minutes to contact KnowledgeOwl.Read 15 Oct 2026 · support.knowledgeowl.com
Article limit
1000Read 20 Sep 2026 · knowledgeowl.com
Authoring
A no-code editor supports articles, embedded media, reusable snippets, article statuses, review reminders and version history.Read 15 Oct 2026 · knowledgeowl.com
Availability
The company targets 99.5% uptime, guarantees 99.5% for Business and 99.9% for Enterprise, and offers disaster-recovery procedures.Read 15 Oct 2026 · knowledgeowl.com
Certification
Silly Moose LLC d/b/a KnowledgeOwl received B Corporation certification in December 2023 with a score of 80.7.Read 15 Oct 2026 · bcorporation.net
Company history
The founders bought the product from SurveyGizmo and rebranded it as KnowledgeOwl in 2015 after an earlier internal project began in 2011.Read 15 Oct 2026 · knowledgeowl.com
Company identity
The legal provider is Silly Moose LLC, doing business as KnowledgeOwl, headquartered at 4845 Pearl East Circle in Boulder, Colorado.Read 15 Oct 2026 · support.knowledgeowl.com
Company size
LinkedIn lists KnowledgeOwl as privately held with 2–10 employees and headquarters in Boulder, Colorado.Read 15 Oct 2026 · linkedin.com
Content analytics
YesRead 20 Sep 2026 · knowledgeowl.com
Custom domain
YesRead 20 Sep 2026 · knowledgeowl.com
Documentation and support
KnowledgeOwl provides a public help center, email and phone support, emergency contact coverage and release notes dating back to 2017.Read 15 Oct 2026 · support.knowledgeowl.com
Exports
Knowledge bases can be exported as PDFs, HTML ZIP files or Markdown using the ko-markdown-export script.Read 15 Oct 2026 · support.knowledgeowl.com
Funding
Crunchbase describes the company as operating on its own profits without outside investment.Read 15 Oct 2026 · crunchbase.com
Licence
The product is proprietary software operated by Silly Moose LLC; the terms prohibit copying, resale and unauthorized access.Read 15 Oct 2026 · support.knowledgeowl.com
Limit: price and customization
Capterra reviewers say the product can be costly for small businesses and that some customization and advanced capabilities are limited.Read 15 Oct 2026 · capterra.com
Limit: reporting and editor
G2 reviewers ask for more flexible reporting and a richer editor closer to Word or similar authoring tools.Read 15 Oct 2026 · g2.com
Limit: simultaneous editing
Software Advice and GetApp reviews report that two users cannot edit the same content simultaneously.Read 15 Oct 2026 · softwareadvice.com
Mobile support
Published knowledge bases are mobile optimized, while the authoring application is designed primarily for desktop or laptop use.Read 15 Oct 2026 · support.knowledgeowl.com
News
A November 12, 2025 press release marked KnowledgeOwl's tenth anniversary and described it as a bootstrapped SaaS company.Read 15 Oct 2026 · prnewswire.com
Praise: organization
Capterra reviewers commonly praise the clean layout, fast creation of guides and helpful customer service.Read 15 Oct 2026 · capterra.com
Praise: usability and support
G2 reviewers repeatedly describe the interface as intuitive and the support team as exceptionally responsive and knowledgeable.Read 15 Oct 2026 · g2.com
Public API
The REST API supports automation, bulk operations and integrations and is available only on selected plans.Read 15 Oct 2026 · support.knowledgeowl.com
Rating on Capterra
4.8 out of 5 from 240 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2
4.6 out of 5 from 137 reviewsRead 15 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.5 out of 5 from 15 reviewsRead 15 Oct 2026 · gartner.com
Rating on GetApp
4.8 out of 5 from 239 reviewsRead 15 Oct 2026 · getapp.com
Rating on Software Advice
4.8 out of 5 from 239 reviewsRead 15 Oct 2026 · softwareadvice.com
Rating on TrustRadius
6.2 out of 10 from 2 reviewsRead 15 Oct 2026 · trustradius.com
Release news
September 2026 releases renamed Articles to Pages and added PDF importing and automatic URL-redirect workflows.Read 15 Oct 2026 · support.knowledgeowl.com
Search
Search includes automatic indexing, semantic search, PDF indexing, synonyms and AI chatbot access.Read 15 Oct 2026 · knowledgeowl.com
Self-hosting
The terms describe KnowledgeOwl as an online hosted platform and provide no self-hosted deployment option.Read 15 Oct 2026 · support.knowledgeowl.com
SSO support
YesRead 20 Sep 2026 · knowledgeowl.com
Version history
YesRead 20 Sep 2026 · knowledgeowl.com
Web system requirements
The service runs in a browser with cookies and JavaScript enabled; supported browsers include Chrome, Internet Explorer 10+, Firefox, Safari and Edge.Read 15 Oct 2026 · support.knowledgeowl.com
Webhooks
Webhook options include Slack-formatted events and KnowledgeOwl API object data for Zapier or custom automation.Read 15 Oct 2026 · support.knowledgeowl.com

Plans and prices

Basic $100 a month monthly; annual billing saves 10% 1 knowledge base + 1 author · up to 1,000 articles · 100 AI credits · 45 days analytics Read 15 Oct 2026 · knowledgeowl.com
Pro $250 a month monthly; annual billing saves 10% 1 knowledge base + 1 author · up to 2,500 articles · 500 AI credits · 90 days analytics + reader reports Read 15 Oct 2026 · knowledgeowl.com
Business $500 a month monthly; annual billing saves 10% 1 knowledge base + 1 author · up to 5,000 articles · 1,000 AI credits · 450 days analytics + reader reports · 99.5% SLA Read 15 Oct 2026 · knowledgeowl.com
Enterprise $1,250 a month monthly; custom terms custom content limits · 10,000 AI credits · unlimited analytics + reader reports · 99.9% SLA Read 15 Oct 2026 · knowledgeowl.com

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