Elium vs Zendesk Guide
Elium
elium.com
Zendesk Guide
zendesk.comSide by side
| Figure | Elium | Zendesk Guide |
|---|---|---|
| Price from | — | $19/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 10 |
| Spec score · Knowledge base software | 8.8 (#14) | 9.2 (#3) |
| Audience | Elium targets global operations, customer service, IT support, AI and data, and strategy and research teams. | both |
| Free plan | No | No |
| Headquarters | Belgium, near Brussels | San Francisco, California, United States |
| Integrations | Elium lists 65 integrations, including Microsoft 365, Google Workspace, MCP, ChatGPT, Claude, SharePoint, OneDrive, Google Drive, Slack, Salesforce, ServiceNow and Zendesk. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| SSO support | Yes | Yes |
| Version history | Yes | Yes |
| What it does | Elium is a knowledge platform that turns scattered organisational know-how into a governed source for people and AI agents. | Zendesk Guide provides customizable internal, IT, agent-only and customer-facing knowledge bases with self-service access. |
Plans
Zendesk Guide
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPrice not published
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
In their own words
Elium
Elium is a knowledge platform that organizes scattered organisational know-how into a governed source for people and AI agents. Web and mobile access support rich articles, tags, permissions, alerts, and an expert directory for social knowledge sharing. Every plan includes unlimited AI search and answers with citations and no usage credits. Governance features cover ownership, validation, retirement, and expiry reminders; Corporate and Enterprise add approval workflows. Elium lists 65 integrations, including Microsoft 365, Google Workspace, MCP, ChatGPT, Claude, SharePoint, OneDrive, Google Drive, Slack, Salesforce, ServiceNow, and Zendesk. GraphQL and Search APIs plus MCP connectivity support custom applications and retrieval pipelines. It offers Android, iOS, web, API, extension, and self-hosted deployment, with SSO and version history. Default hosting is in Google Cloud’s Belgium region, with sovereign French hosting through 3DS Outscale. Elium says customer content is not used to train models. Team costs €15 a month billed yearly with a 10-user minimum; Corporate costs $20 a month billed yearly with the same minimum. There is no free plan, but a free trial is available.
Zendesk Guide
Zendesk Guide has no write-up on Specifiction yet; its figures are above.