Eloquant vs Webex Experience Management
Eloquant
eloquant.comWebex Experience Management
cisco.comSide by side
| Figure | Eloquant | Webex Experience Management |
|---|---|---|
| Price from | €55/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 8 | 1 |
| Spec score · Customer Experience Management Software | 7.8 (#10) | 7.6 (#20) |
| Founded | 2001 | 1984 |
| Headquarters | Gières, France | San Jose, California, United States |
| Integrations | Standard connectors include Salesforce, Microsoft Dynamics, Zendesk, HubSpot, ServiceNow and Trustpilot, and Eloquant also offers APIs and custom connectors. | Out-of-the-box data integrations include Freshdesk, Salesforce, Zendesk, Capillary, Gupshup, and Amazon S3. |
| Purpose | The platform helps companies manage, orchestrate, measure and analyse human and automated conversations between employees and customers. | Webex Experience Management is a cloud application for Voice of the Customer and customer journey analytics that helps organizations understand customers and improve products or services. |
| Security | Eloquant states its integrated management system is certified to ISO 27001 and ISO 27701 and describes business continuity, disaster recovery and vulnerability patching measures. | The data sheet lists password controls, two-factor authentication, PII redaction, single sign-on, and data residency controls among its enterprise security features. |
| Support | The Basic plans list 24/7 support, an SLA commitment, a support portal and documentation resources. | Cisco describes unlimited 24x7 English technical support during the subscription, with response within 60 minutes for severity 1 and 2 cases and within one business day for lower-severity cases. |
Plans
Eloquant
- Contact Centre Basic (Annual)€55 a month
- Contact Centre Basic (Monthly)€60 a month
- Voice of the Customer Basic (Annual)€600 a month
- Voice of the Customer Basic (Monthly)€640 a month
- Contact Centre Advanced (Annual)Priced on request
- Contact Centre Advanced (Monthly)Priced on request
- Voice of the Customer Advanced (Annual)Priced on request
- Voice of the Customer Advanced (Monthly)Priced on request
Webex Experience Management
- Webex Experience Management subscriptionPriced on request
In their own words
Webex Experience Management
Webex Experience Management is Cisco’s cloud platform for customer feedback and journey analytics. It maps customer experiences across organizational touchpoints before, during, and after contact-center interactions, and brings feedback into dashboards with metrics such as Net Promoter Score and Customer Satisfaction. Surveys can be collected through channels including email, SMS, website tabs, QR codes, and interactive voice response. Text analysis applies machine learning to unstructured customer data, with Word Cloud, Sentiment Analysis, and Theme Analysis; other tools include impact and path analysis, downloadable reports, and predictive analysis. Alerts, workflow notifications, tickets, and diagnostic surveys support follow-up, while predictive tools model how experience changes may affect outcomes and financial metrics. Cisco Contact Center integration makes customer insights available to agents and supervisors. Security controls include two-factor authentication, PII redaction, single sign-on, and data residency options. The monthly subscription is offered in Listen, Analyze, and Predict maturity models, with included users and response volumes varying by model. Pricing is on request.