Emailgistics vs Serif
Emailgistics
emailgistics.com
Serif
serif.aiSide by side
| Figure | Emailgistics | Serif |
|---|---|---|
| Price from | $13/mo | $30/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Plans published | 3 | 6 |
| Spec score · Email Collaboration Software | 8.2 (#11) | 8.8 (#9) |
| Spec score · Shared Inbox Software | 8.2 (#11) | 8.9 (#7) |
| Audience | It is designed for customer service, sales, operations, and IT teams that manage shared inboxes in Microsoft 365. | Serif describes its platform as automating email and document work for small businesses and operations teams. |
| Product | Emailgistics adds assignment, workflow automation, SLA monitoring, and reporting to Microsoft 365 shared mailboxes inside Outlook. | Serif places an AI employee in shared addresses such as info@, support@, and billing@ to answer routine email. |
| Security | Emailgistics says it has achieved SOC 2 Type II certification and identifies itself as GDPR- and HIPAA-compliant. | Serif states that it is SOC 2 Type 2, GDPR, and HIPAA compliant, and that emails are not used to train general AI models or stored on its servers. |
| Trial | A personalized demo precedes the 14-day Pro trial, which requires no credit card. | The pricing page says every plan includes a 7-day free trial with full access. |
Plans
Serif
- Lite$30 a month
- Standard$50 a month
- Pro$200 a month
- Team$50 a month
- EnterprisePriced on request
- FreeFree
In their own words
Emailgistics
Emailgistics has no write-up on Specifiction yet; its figures are above.
Serif
Serif places an AI employee in shared email addresses such as info@, support@ and billing@ to handle routine messages. It connects to Google Workspace or Microsoft 365, or can work with an address of its own. The assistant can qualify and route inquiries, answer common questions, collect paperwork, send quotes and follow up on unpaid invoices. Ambiguous or sensitive messages are escalated to the team, and users can approve replies before allowing independent operation. The shared inbox page offers $100 in free credits without a credit card, and each plan includes a 7-day free trial with full access. Listed plans include Lite at $30 a month, Standard at $50 a month, Pro at $200 a month, and Team at $50 a month per user; each is billed monthly. Serif says it is SOC 2 Type 2, GDPR and HIPAA compliant, and that emails are neither used to train general AI models nor stored on its servers. Apps are listed for web, macOS, Windows and iOS; Android is coming soon.