Empathy Platform vs Expertrec
Empathy Platform
empathy.co
Expertrec
expertrec.comSide by side
| Figure | Empathy Platform | Expertrec |
|---|---|---|
| Price from | — | $299/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 2 | 8 |
| Spec score · Search Analytics Software | 7.6 (#18) | 8.1 (#9) |
| Headquarters | Gijón, Asturias, Spain | Delaware, USA |
| Integrations | The maker lists Adobe Commerce, VTEX, and custom or other commerce platforms; its VTEX integration includes a feed connector and storefront Pixel app. | The maker lists integrations for Shopify, Magento, Wix, Shopware, Oracle Commerce, MIVA, WordPress, Squarespace, SAP Commerce, WooCommerce, BigCommerce, Thinkific, and others. |
| Product | Empathy Platform is an AI-powered commerce search and discovery engine for retailers. | Expertrec describes custom search engine solutions for ecommerce and content websites. |
| Search features | It combines keyword and semantic search to understand shopper intent and help reduce zero-result and low-result searches. | Its feature page lists complete text search, autocorrect, voice search, autocomplete, filtering, redirects, and semantic search. |
| Support | The maker directs customers to Empathy First Line Support at [email protected] and says its engineering teams assist self-managed customers with integration, infrastructure, disaster recovery, and updates. | The maker lists live chat support with the Standard plans and provides support by email at [email protected]. |
Plans
Empathy Platform
- SaaSPriced on request
- Self-managed Components (SmC)Priced on request
Expertrec
- Standard$299 a month
- Standard (combo plan)$359 a month
- Expert$499 a month
- Expert (combo plan)$599 a month
- Premium$699 a month
- Premium (combo plan)$839 a month
- EnterprisePriced on request
- Enterprise (combo plan)Priced on request
In their own words
Empathy Platform
Empathy Platform has no write-up on Specifiction yet; its figures are above.
Expertrec
Expertrec provides custom search engine solutions for ecommerce and content websites through web tools and an API. Listed search functions include text search, autocorrect, voice search, autocomplete, filtering, redirects, and semantic search. Its AI features include agentic search, generative answers, an AI site assistant, intent detection, visual search, and page summarization. Search analytics cover queries, zero-result searches, trending terms, and conversions tied to clicks, add-to-cart events, and revenue per query. Integrations include Shopify, Magento, Wix, WordPress, WooCommerce, BigCommerce, and other platforms. Custom storefronts and websites can connect through a RESTful API, JavaScript SDK, or JavaScript snippet. The crawler supports sitemap indexing with JavaScript rendering, scheduled recrawls, and subdomains. Document indexing supports PDF, Word DOC, Excel XLS, XML, and HTMLX files, with configurable file size limits. Expertrec says multilingual search supports more than 30 languages. A free plan and 14-day trial are listed, with paid plans from $65/mo. The DPA describes TLS 1.2 or higher for data in transit, AES-256 encryption at rest, and a 99.99% uptime SLA as described in the Agreement.