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SPECIFICTION
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Empathy Platform

empathy.co

WebiOSAndroidAPISelf-hosted
Visit empathy.co
Spec score 7.6 #18 of 37 in Search Analytics Software

Spec sheet

Product
Empathy Platform is an AI-powered commerce search and discovery engine for retailers.Read 8 Oct 2026 · docs.empathy.co
Deployment
Customers can use Empathy-hosted SaaS or Self-managed Components, with self-managed deployments supporting GCP, AWS, and Azure.Read 8 Oct 2026 · docs.empathy.co
Integrations
The maker lists Adobe Commerce, VTEX, and custom or other commerce platforms; its VTEX integration includes a feed connector and storefront Pixel app.Read 8 Oct 2026 · empathy.co
Support
The maker directs customers to Empathy First Line Support at [email protected] and says its engineering teams assist self-managed customers with integration, infrastructure, disaster recovery, and updates.Read 8 Oct 2026 · docs.empathy.co
Headquarters
Gijón, Asturias, SpainRead 28 Sep 2026 · empathy.co
Founded
2012Read 28 Sep 2026 · empathy.co
AI privacy
The maker says AI-assisted search runs on private, self-hosted infrastructure and shopper, catalog, and query data does not leave that environment or train external AI systems.Read 8 Oct 2026 · docs.empathy.co
AI-assisted discovery
AI-assisted features include Related Prompts, AI Related Tags, AI Next Queries, and AI Carousels for query guidance and zero-result recovery.Read 8 Oct 2026 · docs.empathy.co
Catalog tools
Catalog capabilities include synonym suggestions, automated attributes, horizontal indexing, and catalog customizations.Read 8 Oct 2026 · docs.empathy.co
Merchandising
The platform provides no-code controls for product ranking and results-grid presentation, along with analytics and search relevance metrics.Read 8 Oct 2026 · docs.empathy.co
Notable limitation
Empathy states that both service integration models are billed per query rather than per API call.Read 8 Oct 2026 · docs.empathy.co
Privacy compliance
The maker states that Empathy complies with GDPR and CCPA and does not support image or voice search.Read 8 Oct 2026 · docs.empathy.co
Privacy practices
Empathy says its Tagging microservices use aggregate shopping patterns and do not store personal data such as user IDs, location, images, voice, or device and browser information.Read 8 Oct 2026 · docs.empathy.co
Search features
It combines keyword and semantic search to understand shopper intent and help reduce zero-result and low-result searches.Read 8 Oct 2026 · docs.empathy.co
Web and app support
The implementation comparison describes an API-first open-source frontend solution for web using Vue.js and native iOS and Android apps.Read 8 Oct 2026 · docs.empathy.co

Plans and prices

SaaS Priced on request Per query, not per API call Core search and discovery · Empathy-hosted multi-tenant cloud · Aimed at medium to large stores Read 8 Oct 2026 · docs.empathy.co
Self-managed Components (SmC) Priced on request Per query, not per API call Basic flexible package · Deploy on your own infrastructure or choose hosting options described by Empathy · Aimed at large enterprises seeking more control and customization Read 8 Oct 2026 · docs.empathy.co

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Where Specifiction places it

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