EmpireVault Knowledge Base vs GitBook
EmpireVault Knowledge Base
empirevault.com
GitBook
gitbook.comSide by side
| Figure | EmpireVault Knowledge Base | GitBook |
|---|---|---|
| Price from | $39/mo | $65/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 4 |
| Spec score · Knowledge base software | 7.9 (#87) | 9.1 (#5) |
| AI assistant | The in-app Help Assistant uses knowledge base passages to answer questions and offers to open a ticket when it cannot find an answer. | GitBook Assistant can provide contextual answers from documentation, connected knowledge sources, conversation context, and user data. |
| Publishing audience | public | both |
| Content analytics | Yes | Yes |
| Free plan | No | Yes |
| Integrations | EmpireVault lists a REST API, signed outbound webhooks, and a Civo S3-compatible object store for knowledge base and other uploads. | Built-in integrations include GitHub, GitLab, Slack, Intercom, analytics services, authentication providers, feature-flag tools, and support tools. |
| Product | The Knowledge Base is a public-facing article portal and a source for EmpireVault’s AI help assistant and suggested ticket replies. | GitBook is a collaborative, AI-native documentation platform for creating, reviewing, and publishing branded documentation websites. |
| Security | The security page states that sensitive data is encrypted at rest with AES-256-GCM and traffic is encrypted with TLS 1.2 or later. | GitBook's Trust Center lists SOC 2 Type II and ISO 27001:2022 compliance. |
| SSO support | Yes | Yes |
| Support | The documentation page lists [email protected] for help. | GitBook provides product support through [email protected] and offers sales contact and demos. |
Plans
In their own words
EmpireVault Knowledge Base
EmpireVault Knowledge Base is a public article portal that also feeds EmpireVault’s in-app Help Assistant and suggested ticket replies. Customers can search published content, browse nested categories, and vote on article helpfulness without signing in. Authors work in a rich editor supporting images, embedded video, code blocks, callouts, inline links, and editable SEO descriptions and slugs. Draft changes can remain separate from the published version, and approval workflows are available. Reporting covers views, helpfulness votes, and search queries, while surfacing heavily viewed articles that remain unresolved or receive many negative votes. The Help Assistant uses knowledge-base passages to answer questions and can offer ticket creation when no answer is found. EmpireVault lists REST API access, signed webhooks, and Civo S3-compatible storage. It supports API, extension, and web platforms, public publishing, SSO, analytics, e-signatures, quote tracking, CRM integrations, and custom branding. Pricing starts at $39 a month per seat, with a 21-day trial and no free plan.
GitBook
GitBook is a documentation platform for teams creating, reviewing, and publishing branded documentation websites. Content can be written in a block-based visual editor or Markdown, organized through branch-based review, or synchronized with GitHub and GitLab. Published sites support custom domains, responsive layouts, SEO, preview deployments, and site variants. GitBook Agent can surface documentation gaps, draft updates, and review changes, while GitBook Assistant answers questions using documentation and connected sources. Teams can set tiered permissions and restrict documentation to authenticated users. The Free plan is free, includes one user, and limits GitBook Agent to 10 messages per week. Premium is $65 a month billed per site annually, plus $12 per user/month; Ultimate is $249 a month billed per site annually, plus $12 per user/month. Annual billing includes two months free, and a 14-day trial is available. Published documentation traffic is not limited.