EmpireVault Knowledge Base vs XWiki
EmpireVault Knowledge Base
empirevault.com
XWiki
xwiki.orgSide by side
| Figure | EmpireVault Knowledge Base | XWiki |
|---|---|---|
| Price from | $39/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 5 |
| Spec score · Knowledge base software | 7.9 (#87) | 8.8 (#12) |
| Publishing audience | public | both |
| Content analytics | Yes | Yes |
| Free plan | No | Yes |
| Integrations | EmpireVault lists a REST API, signed outbound webhooks, and a Civo S3-compatible object store for knowledge base and other uploads. | The maker lists Active Directory, Office 365, Google Apps, and OnlyOffice connectors, plus collaborative apps such as meetings, forums, calendar, and task manager. |
| SSO support | Yes | Yes |
| Support | The documentation page lists [email protected] for help. | Community users receive forum-based help, while paid Pro offerings include professional technical support and support levels with SLA coverage. |
Plans
XWiki
- CommunityFree
- BasicPriced on request
- BusinessPriced on request
- EnterprisePriced on request
- StarterPriced on request
In their own words
EmpireVault Knowledge Base
EmpireVault Knowledge Base is a public article portal that also feeds EmpireVault’s in-app Help Assistant and suggested ticket replies. Customers can search published content, browse nested categories, and vote on article helpfulness without signing in. Authors work in a rich editor supporting images, embedded video, code blocks, callouts, inline links, and editable SEO descriptions and slugs. Draft changes can remain separate from the published version, and approval workflows are available. Reporting covers views, helpfulness votes, and search queries, while surfacing heavily viewed articles that remain unresolved or receive many negative votes. The Help Assistant uses knowledge-base passages to answer questions and can offer ticket creation when no answer is found. EmpireVault lists REST API access, signed webhooks, and Civo S3-compatible storage. It supports API, extension, and web platforms, public publishing, SSO, analytics, e-signatures, quote tracking, CRM integrations, and custom branding. Pricing starts at $39 a month per seat, with a 21-day trial and no free plan.
XWiki
XWiki is an open-source enterprise wiki and knowledge-management platform for collaboration, document management and structured data. It can be used for knowledge bases, collaborative intranets, public websites and business applications, with publishing for internal or external audiences. Editors can work in wiki syntax or a WYSIWYG interface, while version control allows earlier pages to be compared or restored. Page rights can govern viewing, editing and deletion at the page, child-page or whole-wiki level. More than 900 extensions include applications, macros, skins, plugins and themes. Listed connectors include Active Directory, Office 365, Google Apps and OnlyOffice; a RESTful API supports integration with other applications. XWiki is available as a self-hosted installation or through XWiki Cloud. Its Community edition is self-hosted and open source; cloud plans list capacities from 25 users to unlimited users. XWiki Cloud's 10-day demo trial can be extended twice. Cloud service is hosted in France on OVHcloud and includes backups, monitoring, antivirus scanning and security maintenance. If storage exceeds a plan allowance, wiki actions may be limited to viewing pages.