Engati vs MagicFlow AI
Engati
engati.aiMagicFlow AI
magicflowai.ioSide by side
| Figure | Engati | MagicFlow AI |
|---|---|---|
| Price from | — | ₹2,999/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 11 | 6 |
| Spec score · Sales Chatbot Software | 8.2 (#12) | 8.0 (#15) |
| Company | Engati Technologies Inc. lists offices in Wilmington, Delaware, USA, and Bengaluru, India; its about page does not state a founding year. | The about page says MagicFlow AI launched in 2026 as an independent brand built by MagicWorks IT Solutions Pvt. Ltd., incorporated in 2012. |
| Intended users | Engati presents solutions for businesses, partners, and e-commerce stores, and names industries including retail, real estate, education, travel, finance, government, and logistics. | The maker describes MagicFlow AI as built for Indian SMEs and agencies running paid traffic. |
| Knowledge-base answers | Yes | The product indexes websites and uploaded documents to ground answers in customer content and provide source citations. |
| Privacy | Engati says data deletion requests can be submitted by email and customer data will be deleted within 14 working days after a request is received. | The privacy policy says MagicWorks IT Solutions acts as a data processor for end-user data collected through customers’ chatbots, while the customer is the data fiduciary. |
| Product | Engati describes itself as an enterprise-grade conversational AI platform for customer experience, with chatbots, live chat, campaigns, and other tools. | MagicFlow AI is an AI sales chatbot for SME websites that engages visitors, qualifies enquiries, captures campaign context and routes hot leads to teams. |
| Security | Engati's privacy policy says sensitive information is encrypted using SSL and access to personal information is restricted to authorized people. | The pricing page says conversations are encrypted at rest and in transit and customer data is not used to train AI models. |
| Support | Engati says support responds during working hours and typical response time on other days is 2–4 hours. | Plans include standard support on Starter and priority support on Pro and Enterprise. |
Plans
Engati
- Partner ReferralPrice not published
- EnterprisePriced on request
- Omnichannel EnterprisePriced on request
- Omnichannel ProPriced on request
- PartnerPriced on request
- Partner PreferredPrice not published
- StandardPriced on request
- WhatsApp AcceleratorPriced on request
- WhatsApp EnterprisePriced on request
- WhatsApp GrowthPriced on request
MagicFlow AI
- Starter₹2,999 a month
- Pro₹5,999 a month
- EnterprisePriced on request
- EnterprisePrice not published
- ProPrice not published
- StarterPrice not published
In their own words
Engati
Engati is a conversational AI platform for customer experience, combining chatbots, live chat, campaigns, and tools for conversations across channels. Its agents support contextual interactions on WhatsApp, voice, websites, and other channels. A no-code visual flow builder can automate FAQs, lead qualification, and customer support, with AI bot generation, knowledge-base answers, and human handoff also listed. eSenseGPT can train a bot from a website or documents, and its page says it can be live in a few minutes. Campaign tools include content generation and social media automation for channels such as Instagram and Facebook. Integrations listed in product documentation include Salesforce, Google Calendar, Google Sheets, Freshdesk, JSON API, Zapier, and SMS services; the pricing page also lists Shopify and WooCommerce with e-commerce functions such as order notifications and abandoned-checkout automation. Engati provides agent and supervisor mobile apps for managing conversations across 15 channel platforms. Pricing is on request, with a 7-day trial and no free plan. The Omnichannel Pro plan lists 1,000 monthly active users and up to five agents.
MagicFlow AI
MagicFlow AI has no write-up on Specifiction yet; its figures are above.