Engati

Engati is an enterprise conversational-AI platform combining automated bots, live-agent conversations, campaigns, and commerce workflows. It suits businesses that need customer service and sales automation across messaging channels without losing human intervention. The trade-off is a broad, paid platform whose fit and final cost need to be established during its seven-day trial.

Overview

Engati brings no-code bot building, contextual AI agents, live chat, campaign automation, and channel integrations into one customer-conversation system. Its strongest case is a business coordinating support, lead capture, and messaging-led commerce rather than a team seeking only a small FAQ widget. Human handoff and knowledge-base answers let automation cover routine questions while agents handle exceptions.

The platform targets businesses, partners, and online stores across retail, real estate, education, travel, finance, government, and logistics. Its e-commerce connections add order notifications, abandoned-checkout automation, and product recommendations, making it more relevant to transactional customer journeys than a support-only bot.

Key features

The visual flow builder is no-code and designed for FAQs, lead qualification, and customer-support interactions. AI agents maintain contextual conversations across WhatsApp, voice, websites, and other channels. That combination can reduce repetitive agent work while preserving escalation paths when an automated answer is insufficient.

eSenseGPT can train a bot from a website or documents, and Engati says the resulting bot can go live within minutes. It also generates campaign content and automates social activity for channels such as Instagram and Facebook. These generative and marketing functions broaden the platform, although a company wanting one narrowly defined automation may find the wider toolset excessive.

Integration choices include Salesforce, Google Calendar, Google Sheets, Freshdesk, JSON API, Zapier, and SMS services. Shopify and WooCommerce support the commerce workflows above. Security controls include SSL encryption for sensitive information and restricting personal-data access to authorized personnel. Customers can request deletion by email, with deletion completed within 14 working days. Support responds during working hours, with typical response times on other days of two to four hours.

Pricing

Engati uses custom pricing and has no free plan, but offers a seven-day trial. That makes the trial the practical route for measuring channel, agent, and usage requirements before a contract.

Standard

Custom pricing covers the chatbot, live chat, NLP support, pre-built and DIY integrations, and email support. It fits teams needing core automation without the enterprise service layer.

Enterprise

Custom pricing adds the full chatbot, live-chat, and NLP feature set, multi-language support, custom integrations and reports, priority support, and a dedicated customer-success manager. It is the appropriate tier for complex deployments and organizations that need tailored reporting or onboarding.

Partner plans

Partner is custom-priced and includes a customizable partner portal, personalized training, bot-building and customization assistance, plus co-marketing and presales support. Partner Referral adds resale rights, sales support, platform training, support, and marketing collateral. Partner Preferred includes unlimited customers and two weeks of onboarding. These plans are for agencies, resellers, and implementation partners rather than an internal support team.

Channel and omnichannel plans

WhatsApp Accelerator includes five agents, while WhatsApp Growth allows 1,000 monthly active users. WhatsApp Enterprise adds generative-AI conversations, multiple digital channels, an omnichannel live-chat inbox, custom app integrations, unlimited chatbot flows, and LLM and voice integrations.

Omnichannel Pro combines five agents with 1,000 monthly active users. Omnichannel Enterprise adds multiple digital channels, unlimited chatbot flows, LLM and voice integrations, and multiple messaging languages. The published Pro allowance is meaningful for a defined support operation, but teams exceeding five agents or 1,000 monthly active users should plan for a higher tier and custom commercial terms.

Platforms

Engati runs on Android, iOS, web, and through an API, with multichannel deployment. Its agent and supervisor mobile app manages conversations across 15 channel platforms, which suits distributed support teams that need mobile access as well as browser workflows.

Who it's for

Engati is a strong fit for mid-size and enterprise businesses combining customer-service automation with live support, campaign activity, or e-commerce messaging. It also suits agencies and partners that need reseller, training, and co-marketing capabilities. Small teams with low volumes and a preference for transparent self-serve pricing should look elsewhere.

Pros and cons

Pros

Broad conversation stack: Bots, AI agents, live chat, campaigns, handoff, and knowledge-base answers cover both automation and human service.

Commerce-ready workflows: Shopify and WooCommerce support order updates, abandoned-checkout recovery, and recommendations.

Flexible integration surface: CRM, productivity, help-desk, API, Zapier, and SMS connections support varied operating environments.

Enterprise controls: Multi-language options, custom integrations, reports, priority support, and customer-success management address larger deployments.

Cons

No free plan: Buyers must evaluate the platform through a seven-day trial before paying.

Custom pricing: Budget comparison is difficult without a sales conversation.

Usage and seat ceilings: Omnichannel Pro is capped at five agents and 1,000 monthly active users, which may constrain growing teams.

Potentially excessive scope: Businesses needing only a simple FAQ bot may not benefit from campaigns, commerce, and partner tooling.

Alternatives

Manychat is a better starting point when a free plan and social-channel focus matter; its free tier allows 25 active contacts per month across any two of Instagram, TikTok, Facebook Messenger, and Telegram.

Chatbase suits teams wanting a free, API-capable knowledge-base chatbot, with 50 message credits per month and one member on its free tier.

Gimiq is preferable for a lightweight support operation seeking a free shared inbox, up to three agents, and 250 tickets per month.

Tars offers a free conversational-bot tier with 50 conversations per month and basic LLM models.

Quickchat AI is an alternative for API or self-hosted deployments with a free tier limited to 50 AI credits monthly and personal, non-commercial use.

Cleo AI Sales Agent is a sales-agent alternative with a free plan and API, macOS, web, and Windows support.

WorkBot SalesFlow Assistant is a web-only alternative with a free tier and a paid plan offering 1,000,000 tokens and 10 AI agents.

ConnectLoop LIA is a web-based lead-conversation option with a free tier allowing 200 messages and one agent per workspace.

Verdict

Choose Engati when your organization needs one platform for multichannel AI conversations, live-agent escalation, campaigns, and commerce automation, with enterprise integrations and partner support. Look elsewhere if transparent pricing, a permanent free tier, or a smaller single-purpose chatbot is the priority.