Engati vs MessageAgent
Engati
engati.ai
MessageAgent
messageagent.aiSide by side
| Figure | Engati | MessageAgent |
|---|---|---|
| Price from | — | $79/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 11 | 4 |
| Spec score · Sales Chatbot Software | 8.2 (#12) | 7.3 (#25) |
| Spec score · Conversational Marketing Software | 8.2 (#12) | 7.2 (#27) |
| Human handoff | Yes | The agent can escalate conversations to a teammate with the full conversation and context attached. |
| Integrations | Engati's product documentation lists integration options including Salesforce, Google Calendar, Google Sheets, Freshdesk, JSON API, Zapier, and SMS services. | The product page describes calendar booking and an API on the Scale plan, but does not name specific third-party integrations. |
| Intended users | Engati presents solutions for businesses, partners, and e-commerce stores, and names industries including retail, real estate, education, travel, finance, government, and logistics. | The maker presents Starter for small teams, Growth for expanding CX and sales teams, Scale for high-volume support and sales organizations, and Enterprise for regulated or large organizations. |
| Product | Engati describes itself as an enterprise-grade conversational AI platform for customer experience, with chatbots, live chat, campaigns, and other tools. | MessageAgent is an AI messaging agent that answers, qualifies leads, books appointments, and upsells across customer messaging channels. |
| Security | Engati's privacy policy says sensitive information is encrypted using SSL and access to personal information is restricted to authorized people. | The maker says conversations are encrypted in transit and at rest and customer messages are not used to train a public model. |
| Support | Engati says support responds during working hours and typical response time on other days is 2–4 hours. | The Enterprise plan includes dedicated support and onboarding assistance. |
Plans
Engati
- Partner ReferralPrice not published
- EnterprisePriced on request
- Omnichannel EnterprisePriced on request
- Omnichannel ProPriced on request
- PartnerPriced on request
- Partner PreferredPrice not published
- StandardPriced on request
- WhatsApp AcceleratorPriced on request
- WhatsApp EnterprisePriced on request
- WhatsApp GrowthPriced on request
MessageAgent
- Starter$79 a month
- Growth$199 a month
- Scale$499 a month
- Enterprise$999 a month
In their own words
Engati
Engati is a conversational AI platform for customer experience, combining chatbots, live chat, campaigns, and tools for conversations across channels. Its agents support contextual interactions on WhatsApp, voice, websites, and other channels. A no-code visual flow builder can automate FAQs, lead qualification, and customer support, with AI bot generation, knowledge-base answers, and human handoff also listed. eSenseGPT can train a bot from a website or documents, and its page says it can be live in a few minutes. Campaign tools include content generation and social media automation for channels such as Instagram and Facebook. Integrations listed in product documentation include Salesforce, Google Calendar, Google Sheets, Freshdesk, JSON API, Zapier, and SMS services; the pricing page also lists Shopify and WooCommerce with e-commerce functions such as order notifications and abandoned-checkout automation. Engati provides agent and supervisor mobile apps for managing conversations across 15 channel platforms. Pricing is on request, with a 7-day trial and no free plan. The Omnichannel Pro plan lists 1,000 monthly active users and up to five agents.
MessageAgent
MessageAgent has no write-up on Specifiction yet; its figures are above.